Jimmy Nhat Le Email & Phone Number

Sydney, Nsw, Au

12 Steel Street, Newcastle Nsw 2302

• Auditing the daily activity of front office and food & beverage operations in accordance to policies and procedures• Providing accurate and up to date financial and yield reports as directed• Night management of hotel operations in the absence of department HODs• Ensuring smooth check-in/check-out process for the hotel• Maintaining effective communication at end of shift to ensure a smooth transition for the next shift • Ensuring guest feedback is recorded accurately per operational standards and any matters requiring action are resolved in a prompt and efficient manner• Responsible for the upkeep and maintenance of foyer, reception area and the front of the building • Doing floor checks and ensuring guest security and privacy is maintained at all times• Assisting and actioning any guest queries relating to housekeeping and maintenance when required • Programming and executing wake-up calls, collecting room service orders • Actively contributing towards reaching agreed hotel targets and objectives

1 Martin Place, Sydney Nsw 2000

• Offering a highly personalized service to predominantly VIP clientele with very high expectations of quality service at the Westin Executive Club Lounge• Providing efficient, professional and friendly food and beverage service in accordance with the hotel service standards and procedures to guests at the award-winning Mosaic restaurant• Preparing and setting up the function room prior to the event, serving during the event, clearing, cleaning at the end of the event and reset for the next day• Delivering breakfast, morning tea, lunch, afternoon tea, dinner and bar cocktails• Answering guest requests and ensuring their needs are met

82 Barrett Drive, Alice Springs, Northern Territory 0870

• Serving in dining outlets, including breakfast, lunch and dinner• Providing in-room dining during serving periods with welcoming phone greeting and food and beverage recommendations• Doing functions in the hotel and off-site functions, including setting up tables and chairs, stage and dance floor, pre-function bar, tea and coffee stations according to event orders, serving guests during functions with arrival drinks and canapes, and packing down functions• Delivering minibar and amenities for loyal guests.

389 Pitt Street, Sydney, Nsw 2000

• Cleaning rooms to the required standard• Identifying and responding to guest requests promptly and efficiently• Assisting in the co-ordination of new starter orientation and training• Ensuring security and care of guest belongings and hotel property.

Westfield Shopping Center, 159 - 175 Church Street, Parramatta, Nsw 2150

• Preparing food and beverages• Serving customers with food and beverages• Washing dishes and keeping the kitchen area clean.

37 Ton Duc Thang Street, District 1, Ho Chi Minh City, Vietnam

• Listening to customer requirements and presenting appropriately to make a sale• Maintaining and developing relationships with existing customers in person• Cold calling to arrange meetings with potential customers to prospect for new business• Responding to incoming email and phone enquiries• Acting as a contact between a company and its existing and potential markets• Negotiating the terms of an agreement and closing sales• Gathering market and customer information.

Master'S Degree, International Hotel Management

• Experiencing Food and Beverage Services in a fine dining restaurant, an Asian buffet restaurant, bars and learning practical knowledge.

Master'S Degree, Human Resources Management

Activities and Societies: Participated in activities of Red Frog Crew.

Bachelor'S Degree, International Economic Relations, Distinction

Activities and Societies: Participated in the English Eloquent Contest as a group leader.