Nhat-Thuy Nguyen Email & Phone Number

United States

Morganville, New Jersey, United States

East Brunswick, New Jersey

New Bern, Nc

• Act quickly to resolve customers’ concerns/questions• Process customer returns, exchanges, and point of sale transactions• Organize returned/exchanged items for restock and properly dispose damaged merchandise• Package Kodak photo lab orders for pick up and maintain cleanliness of the store. • Cross train to work in various departments as needed.

Garland, Tx

• Handled scheduling for five medical providers and supervised staff of eleven• Organized training of new electronic medical records system - EClinical Works• Researched and implemented new phone system• Supervised and maintained supply inventory: janitorial, office, medical, and vaccine• Daily balance of day's cash intake, between receipts and report log• Monthly inventory and dosage reporting of state vaccine program• Posted electronic remittance advice and check payments and follow up with claim denials or take back request

New Jersey

BROKER LIAISON for Broker Liaison Unit/Sales Support: 5/2007-12/2013• Fielded calls on the Northeast Small Group queue line from brokers, plan sponsors, and Aetna sales managers regarding questions and issues with plans and coverage: medical, dental, and life/disability• Built successful sales support relationship by taking ownership of various issues to corresponding departments in its resolution; and if need be, escalation• Retained business at renewal by suggesting plan alternatives to help lower premiums• Contributed to sales, of ancillary products, for existing clients to enhance their benefits package for employees• Facilitated new business inquiries with potential for quote proposals and forwarded product materialsJUNIOR SALES/ASSISTANT for Individual/Small Group New Business: 5/2005-4/2007• Supported sales managers, inside sales representatives, and broker liaisons in daily tasks to facilitate the needs and requests of potential and existing clients• Distributed direct leads to sales representatives and communicated progress reports on pending sold cases• Coordinated logistics for broker seminars and training sessions ADMINISTRATIVE ASSISTANT for Small Group Sales Support: 12/2002-4/2005• Responsible for distribution of client renewal packages for the entire northeast region• Implemented standardize operating procedures for the administrative assistant staff • Trained temps and new hires on various departmental processes and applications • Aided the underwriting department in reviewing new case submission packets

New Jersey

• Supported field service managers and customer service engineers (CSE) in the New York Metro area • Implemented standardize operating procedures for the administrative assistant staff • Scheduled and dispatched installation/repair work to CSEs and aided service managers in customer escalations• Handled timesheets for CSEs, including investigating and resolving payroll discrepancies

New Jersey

• Prepared all shipping documentations- including invoice, packing list, certificate of origin, dock receipt, and airway bill• Created database of shipping records and maintained precise client files• Placed purchase orders, coordinated arrival of goods, assisted in accounts payable