QuantumWork Advisory is a specialized, independent advisory firm in workforce strategy, digital strategy and service design, run by industry practitioners with deep operational experience. We are not an outsourcer, a technology vendor, a generalist consulting firm, or a reseller for any companies in these sectors.Advising on workforce technology is at the core of our proposition in a fast-emerging and crowded digital and tech space. Organizations are constantly challenged with figuring out which technology to buy, which partner to implement it, and how to redesign outdated business processes to bring it all to life. But it starts with people to identify the right workforce strategy, the right digital strategy, and the right service design.We lead a global team of expert practitioners in design thinking, business process reengineering, and workforce technology, to ensure your strategy becomes a tangible reality. We guide our clients to ensure they realize their transformation goals, including frictionless user experiences, sustainable adoption, and a clear return on investment.

- Responsible for transforming Global MSP & RPO solutions from commodity to advisory partners.- Architect of innovative MSP_2.0 service remodel... first applied to $900M banking client. This redesign segmented low value-add tasks and automation to lower skilled workforce, thus expanding budget toward more high-skilled consultants and specialists. New model accounted for over 30% savings and became company-wide standard for all new program designs.- Transformed multiple programs in Banking, Tech & Comm, and Transportation industries to new MSP_2.0 model. Execution included Solution Design, Financial Cost-Benefit Analysis, Implementation, Training & Change Management, & Value Realization.- Managed staff of 5 globally-assigned Process Managers against complex process & tech improvements- Led training of over 200 colleagues through RedBelt course on fundamentals of Lean Six Sigma and problem-solving basics; mentored several to GreenBelt Certification by sponsoring projects to reduce waste & improve performance.- Led business case justifications, feasibility studies, and / or tech implementations for the following solutions: -- RPA of A+ profiles & CVs from Job Boards into CRM / ATS [improve quality / reduce time to fill] -- RPA to initiate PO creation, approval, and work order extension in VMS [process efficiency / cost to serve] -- Automated Onboarding System [reduce time to fill / cost to serve] -- Hiring Manager Engagement System [improve csat / operational consistency] -- Automated Interview Scheduling Module [reduce time to fill / cost to serve] -- Candidate Assessment Automation [improve quality / reduce turnover %] -- Voice of Customer Survey [improve csat / operational consistency] -- PowerBi & Spotfire Dashboards ->Overall objectives to reduce waste and drive business performance- Awarded as ‘Pontoon 2018 Innovator of the Year’

Established high-performing global project teams and led all work streams within an implementation. Oversaw the complete project life cycles, including readiness, planning, execution, and closeout to ensure planned results are achieved on-time and within scope and budget in order to maximize revenue. Familiar with Waterfall, Agile, and Six Sigma methodologies, and able to diligently assess business situations and use the appropriate approach to implement / develop / problem solve. Successes / Portfolio includes: - Lead globally distributed project team with over $500K resource budget towards delivery of complex MSP program worth several hundred million in annual spend- Lead globally distributed project team in the replacement of client's poor-performing VMS system, and transition of entire supply base- Implemented workflow designs on numerous platforms including SAP Fieldglass VMS, Beeline VMS, and other organic technologies- Lead strategy, design, creation, and execution of multi-million dollar payroll RFI for Global Banking Client- Lead the strategy, design, creation, and execution of VMS replacement RFI for Global Technology Client- Hand-selected by numerous VPs / Functional Leads to analyze current state processes and recommend, implement, and document improvements

Adjunct Instructor approved and responsible for teaching the following courses:- MG450: Project Management- MG371: Management & Organizational Behavior- MG352: Principles of Management- HR353: Intro to HR Management[Instruction delivered both in person & via virtual platforms]Analyzed and selected textbooks for instruction, defined learning objectives and created syllabus, delivered lectures and coursework, monitored submitted work for quality and plagiarism, reviewed assignments and projects to issue weekly and final grades to students.

PRO Unlimited delivers a full range of services to manage issues related to the procurement, selection, engagement and tracking of contingent (non-employee) workers; i.e. independent contractors, 1099 workers, consultants, temps and freelancers. These services are powered by a comprehensive and robust proprietary web-based VMS software.- Responsible for the successful and timely implementation of domestic and international Managed Staffing Programs and SaaS run VMS technology. Programs involve complex configurations, HRIS and billing interfaces, and a self-serve style UI.- Lead multiple projects, end-to-end, through all phases of project lifecycle including kick-off and discovery, program and process design, configuration and testing, change management, deployment, and on-site post launch stabilization. - Designed a client-facing Project Workbook to house and display all project related collateral including RACI, Transition Timeline, RAID Log, Change Management Roadmap, and Scope Document. Workbook became the standard for entire team.- Solved complex problems and mitigated risk throughout lifecycle of project by engaging subject matter experts, leveraging data to support decisions, simulating potential alternatives with client stakeholders, and escalating only when necessary.- Created and delivered training (virtual/in-person) for hundreds of end users including managers, contractors, and suppliers. - Transitioned projects to Client Services teams upon ensuring their readiness and training them on processes and SOPs.- Partnered and lead Business Analysts / Product Development in requirement gathering and release of various integrations and IT products including, AP Invoice Feeds, Timekeeping Feeds, Single Sign On (SSO), Cost Center, and HRIS data. - Increased business footprint by re-engaging sales teams on expansion opportunities within newly formed client programs.

Embedded within Global Headquarters of the leading enterprise storage and cloud computing software corporation; this role lead the service delivery and strategic execution of National MSP, VOP, SOW staffing augmentation agreements through VMS and organic technology platforms. Responsible for both Manpower’s MSP/VOP team for global manufacturing operations, and the nationwide service delivery of Manpower staffing offices in US and Canada against EMC non-manufacturing national supplier agreement. Architect of streamlined support model of multiple Manpower business units servicing EMC. Results include cohesive delivery, designation of Manpower as “EMC – Critical Supplier” by EMC procurement, and over 150% spend increase. Lead multiple SOW projects supporting critical high-visibility needs, including delivery of 400+ technicians for return of manufacturing from China. Designed staffing plan, implemented project-specific timekeeping, invoicing, and reporting. Redesigned and automated data reporting specific to individual HR, Finance, and Procurement audiences’ requirements. Managed the documentation of client’s requisitioning tool, Fieldglass VMS order process, and credentialing / on-boarding processes. Hosted national program re-launch with critical support teams and distributed SOP manuals to ensure consistency in service delivery.

Volt Workforce Solutions is a Global provider of Staffing and Recruitment Process Outsourcing (RPO) Solutions, with worldwide annual sales of over $2 Billion. Promoted from On-Site Recruiting Manager, to Branch Manager, to Major Account Manager. Sourced and responded to RFI/P/Q’s for Managed Staffing Provider (MSP) projects involving the end-to-end responsibility of proposal processes to implementation/hand off for servicing. Completed projects through the development of project/engagement plans, and extensive communication with customers/end users, internal corporate resources, and Volt senior leadership to ensure customer business needs and deliverables were met. Partnered with Volt sister-divisions (RPO, Technical, VMS providers) to increase Volt footprint and collaboration in pricing, presentation, planning, and execution. Managed all processes to completion, documenting developments, and engaging with affected Volt field offices/branches in implementation efforts to introduce new servicing relationships and reinforce KPIs/SLAs of new contracts.Other Successes During Tenure with Volt:- Successfully positioned Volt as Master Vendor for 3 National Accounts - Single-handedly lead the implementation of Regional MSP contract—increasing headcount to over 350 contingent workers in Logistics and Customer Service operations throughout GA, AL, and TN - Managed P&L of $4M branch, and lead recruitment staff from unprofitability to double-digit Net Income- Improved efficiencies by unseating 3rd party VMS—creating 1-to-1 relationship with branch’s largest local client- Opened on-site operations from ground up with Volt’s highest-GM account in GA. Interfaced daily between customer and internal teams, maintained plant ramp-up schedules, hired on-site staff to manage/maintain account- Sold RPO style perm contract with Regional Paper Distributor consistently billing over $100K annually

The US Air Force Aeronautical Systems Center (ASC) is responsible for developing, acquiring, modernizing, and sustaining the world's best aerospace systems. Operations range from acquisition planning/analysis, logistics management, research and development, and many other defense related activities. ASC executes an annual budget of over $19 Billion, about 20% of overall Air Force budget, and $2 Billion in foreign military sales. With a workforce of 22,000 people, it is the 5th largest employer in Ohio and the largest employer at a single location.Promoted from HR Workforce Retention Manager. Was directly responsible for the completion of workforce utilization/reutilization projects and analysis related to staff imbalances (overages/shortfalls) as a result of voluntary and mandatory career movement. Utilized Oracle based enterprise-wide HRIS in extracting and analyzing complex data (spreadsheets of over 4000 lines) to measure performance of short and long term forecasting models. Communicated forcast results weekly to Senior Management and over 8,000 assigned/detached employees. Standardized the MS Access report development process, eliminating useless variables and increasing data integrity. Lead a special project entailing the downsize and reutilization of over 600 employees in 27 different occupations. Surveyed samlpe of affected emplyees to determine potential impact measures and presented initial and tollgate results to Executive staff. Recognized as HR Manager of the Year for process improvements and overall contributions to organizational goals (2002).