I'm a Marketing professional and Client Satisfaction expert with over 8 years of experience in Sales and Customer Service. I have helped many companies create memorable experiences for both employees and clients and have supported client needs in multiple Neighborhood Financial Centers throughout the Spokane area. Recently, in one of our NPS Surveys, a member said this about me, "Nicholas was personable, engaged and very helpful. He gave excellent customer service!!"Some examples include:- By April 2024, I was ranked within the top 10% of Member Consultants at BECU for survey results.- Ended Q4 2023 with an overall Team Results score of 112%, the lowest QA Errors with a 95% accuracy, 104% of goal in Installment Dollars, 140% in Revolving Units, and 135% in New Member Loan Engagement. - Worked in a team dynamic for a branch that has received over 25 awards for 2023. Some of these awards include: Q3 2023 Performance Distinction, #1 in Revolving Units, and #2 in Installment Dollars.I get excited about opportunities in which I am training clients to learn financial skills through services that help build the knowledge to help improve their ability to reach their goals.I love connecting with new people, you can reach me at NickMHernandez@hotmail.com