CapitalNow Cannabis provides urgently needed supply-chain and equipment financing programs to Canadian cannabis companies. Hard-working businesses in the emerging cannabis space have been struggling for working capital since the emergence of this sector, as traditional lenders and institutions have—for the most part—turned their backs on this industry.

Owned and managed research and mining operations for this Vancouver-based startup, developing Blockchain-supported crypto-mining optimization technologies. In this role I: - Conducted industry research to support client engagement and the engineering team - Briefed stakeholders and executive team on operational status and testing progress - Managed mining strategy testing protocols and construction of operations facility - Liaised with technology partners and vendors - Developed documentation for onboarding and training for clients

Grew support department abilities to exceed customer expectations for enterprise customers as install-base grew from <7,000 to >500,000 users worldwide. In this role I: -Responsible for ensuring b2B customer's successful onboarding at Tier-2 level-Conducted online training sessions to new clients and led onboarding process to ensure success rate-Helped drive adoption and maintain top accounts with key stakeholders- Managed new customer launch and implementation activities including, building on- boarding materials and delivering team training- Used feedback to improve all aspects of support engagement for new customer on-boarding and knowledge base - Triaged support escalations and analyzed trends to present feedback to engineering and product teams - Conducted technical and support training nationally and internationally - Liaised with internal teams as the voice of customers and end-users

Acted as the prinipal customer champion and directed account management and onboarding for this sales- enablement startup, including building expertise in the SaaS-based methodology. In this role I: - Owned and managed client accounts and communications as main bridge for clients in North America - Conducted virtual interactive product demonstrations to onboard new customers - Coordinated communication between our internal teams and customers - Organized, documented and communicated with internal executives consistently through engagements to provide better insight into successes and areas that require improvement - Maintained 100% retention with existing accounts - Boosted product adoption through regular engagement sessions and coaching

Coordinated online sales, promotion and order fulfillment for customers across North America for the highest quality of service possible. In this role I: - Met daily fulfillment deadlines with high accuracy - Generated all online material including catalogue and branding - Liaised successfully with all suppliers to maintain and improve fulfillment - Successfully trained new team members on operations and technologies