- Maintain holistic oversight of complex engineering and manufacturing operations, while providing technical leadership and support to a team of seven manufacturing engineers and skilled tradespeople.- Guide development of complex industrial machine design and specification for a range of custom-built laser and plasma cutting machines through to commissioning, testing, and installation.- Initiate and lead continuous improvement assessments related to product design, production workflow, and manufacturing.- Work closely with project management team, specifically in terms of work planning and control processes, to ensure projects are delivered on time and on budget.- Communicate with vendors and consultants to procure products and equipment, managing and tracking costs, specifications, and delivery timelines.- Provide coaching, performance feedback, and identify career growth opportunities, including training and resource planning, for team of seven.

- Provided high-quality technical research and briefings to the Managing Director on technology solutions to drive design innovation.- Collaborated with mechanical designers, Sales, and Management teams on concepts, plans, and specifications that met and exceeded client requirements, ensuring outputs met production safety and quality standards.- Reviewed and provided solutions-focused feedback on technical products such as quotes, designdocumentation, and equipment purchase agreements.- Researched and proposed new technologies for future product requirements and planned for integration into manufacturing pipeline.

- Worked closely with the design team to improve design manufacturability and scalability; and with the quality team to ensure production processes were designed and executed in compliance with regulatory standards.- Undertook activities necessary to transfer new designs to international markets, including by writing regulatory submissions, assembly procedures, and user guides.- Supported day-to-day manufacturing activities to meet production shipment targets, including investigating and resolving production non-conformances.

- Supported HVAC and Refrigeration Technicians with the installation, testing, repair, and servicing of environmental control systems in a variety of industrial environments.- Assisted with end-to-end testing, start up, commissioning, and servicing on assigned projects.- Assessed and redesigned faulty control systems utilizing Honeywell WEBPro-AX and Johnson Controls Metasys engineering toolkits.

- Assumed responsibility for all daily store operations, including merchandising, submitting orders and receiving shipments, preparing financial deposits, liaising with clients, and performing bicycle maintenance and tune-ups according to Bike Locke standards and manufacturer specifications.- Conducted competitive analysis of other retailers on merchandise mix, inventory levels, and customer service to make informed business development recommendations to the General Manager.- Developed meaningful rapport with customers by communicating a passion for bicycles and promoting an active lifestyle, thereby increasing brand loyalty and repeat business.

- Managed the Technical Services and Warranty department of Australia’s largest bicycle distributor.- Maintained an in-depth understanding of the warranty policies and familiarity with the bicycle models of popular brands such as Merida, Norco, Lapierre, and BMC in order to provide technical insight and after-sale support to customers, national sales teams, international suppliers, and managers at over 300 retail locations across Australia.- Leveraged superior negotiating skills and ability to influence to resolve concerns regarding warranty claims in an efficient and effective manner, and to the satisfaction of both the supplier and claimant.