• Sustain a (99%) attendance documented retention level with the development of educational curriculum.• In charge of teaching Business Communication Course which identified problem solving, critical thinking, and resolution skills, formulating educational and career preparedness.• Demonstrate leadership skills by modeling and encouraging each student to participate in identifying problems.• Provide mentoring for maximum 200 students per semester to monitor academic progress, skill acquisition, advise on class schedules and assist with decision making on career goals.

• Supervised staff from different departments and provided constructive feedback. • Evaluated regularly the efficiency of business procedures according to organizational objectives and apply improvements.• Managed procurement processes and coordinated material and resources allocation. • Oversaw customer support processes and organize dthem to enhance customer satisfaction.

• Arranged class schedule for more than 400 students is in line with the sales situation and the level of each student.• Collaborated with Head Teacher and the teaching quality management department on teacher-related issues at the center.• Follow led up and managed the renewal rate of parents. In the last 6 months of 2020, the renew rate was increased up to 80% in total students at the center.

• Provided inspired leadership for the organization.• Made important policy, planning, and strategy decisions.• Developed, implemented and reviewed operational policies and procedures.• Assisted HR with recruiting when necessary.

• Utilized Vietnamese skill to managed with more than 20 customers relationships through sales calls, email and social media using HubSpot.• Excessed sales goals by 15% in 2 quarters. Emphasized product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations using NetYield system. • Assisted with reports and analysis of inventory control results and activities.•Upgraded manual parts directory to comprehensive Excel database, improving inventory management and reporting accuracy.

• Taught Vietnamese to students including reading, speaking, listening, and writing skills by incorporating multiple class activities beside the lectures.• Prepared tests and grade the exams at the end of the semester.

• Assisted the marketing team with developing and implementing social media strategies.• Increased active users by 20% and followers by 200% within 5 months of implementation across Twitter, Facebook, LinkedIn, and Instagram platforms.• Utilized social media analytics tools such as Hootsuite and Facebook Analytic to track consumer engagement and draw conclusions about user data.

• Offered in person advice to customers in making the best selection for the in store products.• Handled customer complaints in a calm manner.• Checked and replenished stock for display.

• Assisted with pricing negotiation and raw material selection with suppliers in China for optimal results.• Managed inventory and tracked related expenses and revenue using Excel. • Achieved 99.5% average delivery rate on all assignments with no loss of materials or assets.

• Held multiple group discussions to foster students’ understanding on Microeconomics and Macroeconomics.• Explained various economic concepts through the presentation of applicable real-life examples.• Graded and provided feedback on assigned classwork and quizzes.

• Assisted with pricing negotiation and raw material selection with suppliers for optimal results.• Managed inventory and tracked related expenses and revenue using Excel. • Resolved shipment issues to ensure timely delivery hundreds of the orders.