➭ Drive customer retention and optimal tool utilization for over 110 clients with 490+ sites across 4 industry verticals by fostering productive relationships, analyzing metrics to identify gap opportunities, and providing innovative solutions tailored to business needs.➭ Facilitate engaging recurring and personalized one-on-one training sessions to enhance product knowledge, boosts customer participation and elevate employee KPIs through targeted skills development.➭ Collaborate with cross-functional teams to uphold compliance with company standards, launch new product features, communicate enhancement release notes effectively, lead special project initiatives and perform comprehensive post-implementation reviews.

➭ Managed a consistently increasing portfolio of 200+ healthcare business entities across Northern California by nurturing solid client partnerships, identifying new business opportunities, and spearheading customer satisfaction retention programs. Concurrently, delivered extensive and marketing support to a network of 11 independently owned pharmacies by recruiting & onboarding new marketers, creating dynamic field materials, conducting corporate presentations & trade shows, and organizing “meet & greet” events.➭ Led a committed team of medical professionals and ancillaries in implementing Covid-19 and flu vaccination clinics at long-term care facilities, senior communities, and densely populated areas, successfully administering 100,000+ vaccinations at the height of the pandemic.➭ Partnered with the Pharmacy Director and Marketing Director to optimize operations and workflow including managing payroll and incentives payouts for 8+ team members.

➭ Oversaw a $2.5M sales and marketing operation across the USA, Canada, and the Philippines, formulating robust business strategies to drive sustainable staff growth, expand market territories, and strengthen brand recognition.➭ Cultivated strong alliances with 50+ Sales Managers by delivering transformative leadership support that empowered the team to consistently exceed their sales & KPI targets.➭ Developed and executed focused training and coaching strategies aligned with market needs, addressed staff knowledge gaps, and supported ongoing talent development initiatives – encompassing module design, content delivery oversight to in-depth outcome evaluation.

➭ Directed operations for a $2M independently run dental office, ensuring financial sustainability through regular detailed analyses of P&L statements and KPI dashboards. Streamlined budget and expenses management by applying effective cost-saving measures that propelled performance and achieved key objectives.➭ Worked collaboratively with the Dentist Owner and a team of 5 Associate Dentists to foster a “Patient for Life” environment, implementing best operational practices that increased revenue and profitability.➭ Supervised a Front and Back Office team of 8 members, coordinating recruitment and onboarding of new personnel, optimizing daily schedules, and ensuring exceptional customer experience. Developed talent through inspiring leadership, targeted coaching, and mentorship, driving professional growth and overall team success.

➭ Led a dynamic team of 200+ Field Trainers and Photographers across the Western US Region, delivering engaging training on effective sales techniques, “perfect moment” photography, service compliance, impactful customer experience and “train the trainer certifications.➭ Partnered closely with 7 District Managers to achieve outstanding results by consistently executing the company’s high-quality in-hospital bedside process and building strong business relationship with hospital partners.➭ Leveraged performance data and regularly conducted field observation to identify service opportunities, replicate best practices and propose actionable plans for continuous improvement within the districts.

➭ Managed a highly competitive $2M business in the Sacramento metro market by building a powerhouse team of 500+ Independent Sales Representatives.➭ Championed a streamlined recruitment process, facilitated seamless onboarding, and implemented essential business development skills training, driving an extraordinary year-over-year doubling of sales revenue.➭ Acknowledged as the Division Subject Matter Expert, serving as key representative for a team of 21 districts in the company’s incentive planning and sales management focus group.

➭ Group Sales Manager (2002), Area Sales Manager (2001), Branch Manager (2000), Branch Sales Manager (1993), Branch Operations Manager (1993)