Nhi Huynh (Sam) Email & Phone Number

* Research and discovery and explore new business opportunities.* Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating customer’s needs and goals.* Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.* Develop and manage long term relationships with business customers by… Show more * Research and discovery and explore new business opportunities.* Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating customer’s needs and goals.* Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.* Develop and manage long term relationships with business customers by proposing cutting edge solutions to solve problems and delivering timely supports. Show less

Ho Chi Minh City, Vietnam

Provide hotel solutions such as professional photography, OTA management, consultant, and supervise the pre-opening, hiring, and training staff,.etc.

Establish new business relationships with potential partners in specific industries such as Real Estate, Home Supply, and Architecture- Manage and coordinate projects with partners- Proactively identify and develop new opportunities in order to hit the sales goal

*Property Management- Take care of end to end process of new partner onboarding- Manage and maintain a relationship with existing and new partners (up to 30 properties)- Analyze the performance to coordinate with owners and the internal team to optimize the performance and maximize growth for long-term goals- Coordinate with team to ensure partner satisfaction level is maintained at the highest level- Proactively identify opportunities to improve the customer experience and… Show more *Property Management- Take care of end to end process of new partner onboarding- Manage and maintain a relationship with existing and new partners (up to 30 properties)- Analyze the performance to coordinate with owners and the internal team to optimize the performance and maximize growth for long-term goals- Coordinate with team to ensure partner satisfaction level is maintained at the highest level- Proactively identify opportunities to improve the customer experience and operational efficiency.*Project Management- Lead the Direct Acquisition User Project- Act as the key point of contact for the country teams to work with all vendors: warehouse & delivery, signboard, breakfast,...*Administration- Ensure contract/subscription renewal for yearly audit- Conduct and reconduct product training sessions with partners to make sure high usage- Ensure timely invoicing and payment collection.- Having an in-depth knowledge of business products and value proposition- Work on field for audit or visit the property Show less

Daily and Monthly Operating- Be responsible for ensuring the smooth operation of the system- Provide leadership and strategic plan to all teams to maintain service culture, maximize operations, and guest satisfaction- Coordinate with Finance team to make monthly employees timesheet and closely monitor the financial performance of the department to ensure that they are kept in line with the budget- Keep track of inventories monthly to order goods and supplies- Act as an… Show more Daily and Monthly Operating- Be responsible for ensuring the smooth operation of the system- Provide leadership and strategic plan to all teams to maintain service culture, maximize operations, and guest satisfaction- Coordinate with Finance team to make monthly employees timesheet and closely monitor the financial performance of the department to ensure that they are kept in line with the budget- Keep track of inventories monthly to order goods and supplies- Act as an E-commerce, modify specially requested reservations on the Extranet of OTAs to avoid unwanted commissions- Act as a Corp Sales work with Travel Agents, Companies to build and maintain relationships, deliver successful outcomes*Developing and Maintaining- Coordinate with CEO to build up strategic business plans- Create the processes documentation and SOPs for the department- Coordinate with HR Team to organize department, training, and hiring new employees to ensure that staffing is maintained at an appropriate level to match business demand- Coordinate with BD Team to handover and set up a new property- Coordinate with Tech Team to optimize or create a new feature of product- Coordinate with vendors to manage the software/system of safety and security*Achievements- Increased the number of property from 3 to 18 properties with + 200 rooms- Built up and manage a talented team up to + 40 members- Reached 1.5 billion in monthly revenue - Built up the internal process and have the SOP in place- Optimized and developed the product with new features such as Call Center, Reminder, Action Button, Assign Task, Security System,.etc. Show less

- Capture the total of current day-based accommodation reservations at business locations- Coordinate with CS Team, HK Team, and Engineering Team to check the quality of facilities, Service & Cleanliness standards to ensure the smooth operation- Collect the room rate at the scheduled business location- Control costs at each property in charge and complete weekly accounting- Solve the guest problems or guest's requirements, the other issues of properties in charge of- Work… Show more - Capture the total of current day-based accommodation reservations at business locations- Coordinate with CS Team, HK Team, and Engineering Team to check the quality of facilities, Service & Cleanliness standards to ensure the smooth operation- Collect the room rate at the scheduled business location- Control costs at each property in charge and complete weekly accounting- Solve the guest problems or guest's requirements, the other issues of properties in charge of- Work closely with the local authorities on the work related to the operation of the property and guests Show less

Ho Chi Minh City, Vietnam

Leasing the apartments at Hoang Anh Gia Lai II Apartment

- Greet VIP guests and provide them with assistance in seating. Present food menu, beverages list, and wine list. Offer suggestions on the day’s specials and promotions of the restaurant. Take orders and serve food and beverages to guests.- Prepare buffet areas and ensure that all necessary food and beverage items are presented in an appealing manner - Upselling alcohol, dessert, and appetizers to customers- Always aware of guest satisfaction to deliver the perfect service… Show more - Greet VIP guests and provide them with assistance in seating. Present food menu, beverages list, and wine list. Offer suggestions on the day’s specials and promotions of the restaurant. Take orders and serve food and beverages to guests.- Prepare buffet areas and ensure that all necessary food and beverage items are presented in an appealing manner - Upselling alcohol, dessert, and appetizers to customers- Always aware of guest satisfaction to deliver the perfect service experience. Ensure high quality of food and beverages to guests. Show less