Michael Nguyen Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• Engaged stakeholders to gather requirements, facilitating preparation for divisional project reporting processes.
• Conducted thorough analysis of operational processes to identify and address key efficiency gaps.
• Contributed to the implementation of the divisional business operations roadmap, streamlining processes for increased efficiency.
• Enhanced project reporting tool and recommended improvements to management.
• Redesigned divisional pillars, transforming them into foundational cornerstone principles.
• Conceptualized a divisional operations report outlining divisional initiatives.

Ottawa, Ontario, Canada

• Proposed strategic analysis through daily client reports leveraging various datasets across multiple applicant tracking systems.
• Recognized for “outstanding performance, stellar teamwork, and going above and beyond” for the month of November 2021, as voted on by peers (‘Awesome Award’).
• Visualize datasets for weekly client dashboards and quarterly business reviews using Microsoft Power BI to display all active job roles and corresponding activity.
• Demonstrated initiative by leading the training and mentoring of 10 colleagues on proper reporting etiquette and ATS management.
• Optimized the reporting automation by using advanced Excel formulas, which saw an 18% improvement in efficiency overall.
• Collaborated across departments to resolve discrepancies in datasets and analysis clarifications.

• Managed 12-15 evening league facilitators, including facility logistics across 5 different sports.
• Implemented the automation of yearly volleyball scheduling, saving on ~15hrs of work per month.
• Drafted suggestions and collaborated with league committee to improve service quality.
• Gathered and discussed surveys from league participants, provided regular updates during committee meetings.

• Oversaw streamlining of the Indigenous Business Stabilization Program relief fund agreements to 30+ Aboriginal Financial Institutions.
• Prepared, revised and drafted finance department documents, procedures, and processes on a daily basis.
• Communicated with stakeholders regarding ongoing projects, contracts and invoices (~$5 million).
• Coordinated with the processing of NACCA program payments and deliverables (~$10 thousand).

• Created corporate contracts and vendor usage Excel analysis template for 2019-2020 fiscal year
• Delivered 2019-2020 fiscal year budget clarity to program and education department when requested
• Completed financial ad-hoc reports for 3rd quarter fiscal period
• Prepared necessary financial templates and documentation for fiscal year 2020-2021
• Collaborated financial communication between CCES and international anti-doping agencies in preparation for Tokyo Summer Olympics 2020
• Processed accounts payable/receivables deliverables

Graduate Certificate

Advance Diploma