Customer Service, Apac
Being the customer service contact of one of the most premium and prestigious shade product brands in the world, Hanna strived for promptness, accuracy, and diplomacy in handling customer enquiries.Thanks to the constant feedback and excellent example from her direct manager, Hanna learned to speak the way customers feel taken care of (and still continue to hone this skill!). She is confident in her ability to offer service support to customers accross Singapore, Hongkong, China, Australia, Indonesia, South Korea, Japan, and Vietnam.With a strong merchandising background, she excelled in pre-sales, orders, shipments and after-sales care and worked collaboratively with both the Vietnam and the U.S. team to fulfil customers' needs.