▪ Worked closely with children and young people in childrens’ residential social care homes and semi-secure units, with the aim ofstabilising their lives and developing their potential to progress to more independent living.▪ Supported young people to re-join the education system and take steps on their journey to sustained employment, including thosePage 2displaying a range of complex needs.▪ Helped young people to enjoy affordable and sustainable activities within their local community, and additionally provided a great level ofcare through therapeutic sessions.▪ Followed support plans to help young people to achieve their core life goals and objectives.Programme

· Collates returns from the 7 delivery sites accordingly on a daily basis which can generate up to 5 requests· Manages all inbound and outbound correspondence accordingly through the programme team, acting with integrity to process responses in a prompt and efficient manner· Collaborates on the preparation and coordination of programme meetings acting as an interface between BHR ICP to the NELCHP programme providing support and guidance.· Performs clerical duties as a central point of contact within the team, orchestrating cover for all the forthcoming annual leave· Assists with the accurate compiling of data and information for plans and reports ensuring they are submitted promptly

Worked as part of a dynamic team and delivered an effective service to support managers and staff within Mental Health Transformationnotably on diary management, organising meetings, conferences, training events and recruitment days.▪ Promoted the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects,programmes, services and initiatives.▪ Undertook reporting and analysis of information and liaised with the HR, recruitment and finance teams.▪ Attended programme boards and other stakeholder meetings to take formal minutes as required.

▪ Handled all military paperwork appropriately, and communicated with both internal / external stakeholders.▪ Assisted patients on Total Triage and allocated them to the right clinician▪ Undertook the opening up and closing of premises and maintained security in accordance with protocols.▪ Coordinated the process of referral to civilian hospitals and Ministry of Defence Hospital Unit (MDHU) Host Trusts, initiating andcompiling all necessary paperwork▪ Ensured DPHC (Defence Primary Healthcare) filing systems were in place and maintained accurately and efficiently, in line with DPHCelectronic working practices.▪ Developed military / civilian interface with Clinical Commissioning Groups (CCGs), National Health Service Trusts, Secondary Care andother agencies as required.▪ Deployed administrative system changes throughout the practice, and coordinated data collection activities for clinical audit purposes todemonstrate compliance with all healthcare governance standards.

As Project Assistant duties entailed managing provider/commissioner requests by updating and amending service profiles and carrying out maintenance of these accounting for newer versions of the DoS and NHS Pathways systems. Monitored through an accurate and detailed audit trail profile changes whilst abiding by framework set out by the provider, commissioner, and clinical governance, obtaining authorisation at each stage of the process.

Project managed and performed a myriad of tasks to migrate system uses from RBAC to PBAC which improved productivity and translated smartcards for users to be compatible with various internal systems accordingly. Identified and appointed appropriate sponsors within stakeholder organisations to support the project whilst adhering to both the Data Protection Act and General Data Protection Regulation throughout. Effectively prioritised conflicting tasks, and utilised problem-solving ability to keep the project on track.

· Designed and developed a SystmOne first-rate user network to optimise productivity· Integrated and facilitated the development of clinical systems to end users accordingly· Delivered SystemOne training sessions to all staff· Collated data and information identifying business change and process mapping to incorporate the individual requirements of each service· Created and configured coded templates to adhere to the service and contractual reporting criteria