Nhu Yen Phan Email and Phone Number

• Supervising the efficient operations of reception including check in/out procedures.• Supporting team members in handling guest requests and enquires to ensure a positive outcome is achieved• Monitoring the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork• Ensuring team members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties• Supporting in room assignment, making rebate and refund form, working with team to manage big group account up to 500+ nights having functions at many outlets and making sure smoothly check in and check out especially group’s VIP guests

• Greeting customers immediately with a friendly and sincere welcome. • Processing check- in and check - out by coordinating with Housekeeping and related Department to ensure guest is satisfied and feels welcome which follows Accor' s standard• Responding and handling guest requests or complains with appropriate actions thorough researching to develop the most effective solutions and negotiate results. Listening and extending assistance in order to resolve problems such as price conflicts, room view, inappropriate billing…• Completing and collecting the exact amount of guest payment, balancing an assigned house bank and submitting daily internal reports to Accountant Department to ensure accurate accounting of all transactions.• Supporting in room assignment, making rebate and refund form, working with team to manage big group account up to 500+ nights having functions at many outlets and making sure smoothly check in and check out especially group’s VIP guests.• Up selling the available rooms and potential services, executing all administrative tasks to the highest quality standards

• Promptly answering the telephone using positive and clear communication following telephone etiquette.• Directing incoming calls to guest rooms through the telephone console or to hotel personnel or departments. • Retrieving messages and communicating the content to the guest. Retrieving mail, small packages and facsimiles for customers as requested.• Managing and updating Department Roster.• Ordering amenities for VIP arrival and controlling the front office stationaries to make sure they are always available.

- Providing excellent customer service to patients- Meeting and greeting guests- Answering the phone calls- Making the appointments - Gathering information to complete patient file- Checking I.D papers, insurance membership and details- Handling cashier work- Ensuring all information are ready for billing and payment purposes- Checking that patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic- Assisting with medical evacuation as required from time to time - Performing other tasks as assigned by Line Manager

• Counseling and giving the exact information to the clients, corresponding email in English.• Contacting with clients and provide suitable service as well as meeting the target of signing contracts...