Running the job - Resolve related issues daily - Mobilize staff to do the work - Organize a briefing session to guide, communicate to staff and associates - Organize the implementation according to the requirements and instructions of the General Director. - Develop a monthly and weekly work plan for the hotel and organize the implementation - Coordinate with other departments to do the job

• In charge of Front Office daily operation with 45 staffs.• Planning and conducting skills development training for all Front Office staffs to ensure better work performance, higher productivity and achievement of department’s goal.• Conduct regular briefings and organize monthly Front Office meeting.• Monitor room availability closely.• Handling comment and complaint from guest.• Soliciting comments from house guests on all aspects of the Hotel’s services in order to be able to determine areas that need improvements. • Ensures that all sections of the Front Office are fully stuffed according to duty roster.• Making monthly front office operation reports.• Responsible for cost control within Front Office and appropriate roster management. • Undertake recruitment of Front Office staff in conjunction with Human Resources Department.• To be pro-active, professional and friendly in all aspects of service and customer interaction.• Nurture an ongoing commitment to the personal and professional growth and development oneself and team members.• Provide effective role-modeling for staff by ensuring that one’s own performance and presentation are maintained at impeccable levels.

Main duties:- Remain the good relationship with current client. Take new business opportunity with new client- Checking guest’s booking. - Pick up bookings from client & follow up- Update new hotel information & hotel promotion program to client- Follow up Mice group, Follow up the payment as pro-forma invoice - Escort guest to hotel sighting- inspection - Handling guest’s complaints.- Making Daily police report

In charge of Front Office daily operation with 42 staffs.• Planning and conducting skills development training for all Front Office staffs to ensure better work performance, higher productivity and achievement of department’s goal.• Conduct regular briefings and organize monthly Front Office meeting.• Monitor room availability closely.• Handling comment and complaint from guest.• Soliciting comments from house guests on all aspects of the Hotel’s services in order to be able to determine areas that need improvements. • Ensures that all sections of the Front Office are fully stuffed according to duty roster.• Making monthly front office operation reports.• Responsible for cost control within Front Office and appropriate roster management. • Undertake recruitment of Front Office staff in conjunction with Human Resources Department.• To be pro-active, professional and friendly in all aspects of service and customer interaction.• Nurture an ongoing commitment to the personal and professional growth and development oneself and team members.• Provide effective role-modeling for staff by ensuring that one’s own performance and presentation are maintained at impeccable levels.

Main Duties:- Air ticket boking, Visa registration, temporary residence registration with local Police for hotel customers.- Filing and dividing documents - Typing hotel letters for Hotel send to local authorities- Making internal Front Office monthly reports- Making Daily Competitive Statistic report.

Main Duties:- Keeping record of reservation- Food serving.- Handling payments- Making social conversation with customers