Vi Pham Email & Phone Number

Singapore

• Enforce and continuously enhance service quality and responsiveness, built client trust and contributed to portfolio growth from 2 to 11 fund families, with over 70 entities and client portfolio size total US$10.7 billion• Key go-to person for client, affiliates, and vendor for queries, clarification, urgent and sophisticated requests that require mobilization of entire team resources to deliver within tight deadline• Oversee and train team of 8; built team culture of efficiency, responsiveness and knowledge sharing, created and implemented team SOP, contributed to consistent client rating 4-5 over 4 years• Allocate and rotate workload among team members to cultivate technical growth and diverse exposure, train China Officer to take over Singapore Senior Officer work scope and client communication, pushing team to rank as 3rd in revenue and 1st in profitability within the company• Plan full year of workload timeline for optimized year-end reporting and audit season, cleaned up all historical issues with auditors pertaining to shares reconciliation, investment consolidated at multiple ownership levels following different consolidation methods• Enhanced monthly, quarterly, and annual workpaper and workflow that shortened turnaround time by one-third, facilitate training and handover, increasing team capacity during peak time and stress-proofing operation during short-staffed period• Implement workflow for monthly adjustment JE that enable full Efront report automation, eliminate manual amendment for output FS report• Designed and tested payment workflow on new payment platform, working closely with client, business departments, and IT vendor to optimize user interface and experience for all parties

Singapore

• Serviced a portfolio size of US$4 billion; with open-ended and close-ended funds investing in a wide range of equities, bonds, forex options, rights, warrants, rolling loans, promissory notes• Oversaw General Partner’s accounts, co-investment vehicle, staff carried interest plan, capital calls and distributions, waterfall calculations for Venture Capital clients with investments in the US, China, and India• Consolidated financials & investment portfolios of 16 SPVs under a Master fund with total assets US$3 billion• Performed inception-to-date 10-year reconciliation of investment activities, unfunded investment, and investor allocation for 8 Master-Feeder funds, ensure complete and accurate accounting records during system migration• Re-designed reporting templates and workflows that shorten turnover time by half while catering to client‘s reporting needs, consistently maintained client ratings at 4-5 • Proficient in Investran & Geneva systems • Coached junior staff and communicate with VPs on status of deliverables and client updates

Singapore

• Provided consultation and support to clients on accounting treatment of foreign exchange gains/losses• Persuaded client to post misstatement, make adjustment to rectify errors• Analyzed movements of financial statement line items (FSLIs) to evaluate client’s operations and performance• Performed compliance checks and data analytics on MAS reporting for banks, insurance companies, & funds• Simultaneously liaised with fund manager, fund administrator, trustee, and external vendors

Singapore

• Fine-tuned Procedural Manuals & Internal Control policies by working closely with client to understand their needs; Prepared system flowcharts in Microsoft Visio• Performed testing for procurement, sales, and fixed asset processes• Took over the entire engagement including client negotiation and managing client expectation, while all team members are overseas

Singapore

• Negotiated with client for supporting documents and inquired client on systems and operations• Analyzed cash cycle, deposit schedule, and traced bank confirmation for 5 business units• Tested bank reconciliations, Intercompany Transactions, and fraud risk from manual Journal Entries posting

Hanoi, Vietnam

• Provided support for Finance team of 6 simultaneously covering tax, payables, revenue, and JE postings• Assisted in training GE China team on the tax preparation process• Prepared draft VAT, Foreign Contactor Tax, & Personal Income Tax reports using Oracle system data

New Jersey, Usa

• Underwent intensive schedule of 10 hours/day, 6 days/week for 2 months, took daily alternate shifts for 3 rides• Attended to more than 3,000 customers per day, gave instructions and clarified queries and complaints• Awarded 2 recognitions for outstanding services from the management and customers

Master Of Business Administration - Mba

Bachelor’S Degree, Accountancy

High School