Nhung Tran
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Nhung Tran Email & Phone Number

Sr. Behavioral Insights Program Manager Customer Experience at Wells Fargo
Location: United States, United States, United States 11 work roles 2 schools
1 work email found @wellsfargo.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Sr. Behavioral Insights Program Manager Customer Experience
Location
United States, United States, United States
Company size

Who is Nhung Tran? Overview

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Quick answer

Nhung Tran is listed as Sr. Behavioral Insights Program Manager Customer Experience at Wells Fargo, a company with 246787 employees, based in United States, United States, United States. AeroLeads shows a work email signal at wellsfargo.com and a matched LinkedIn profile for Nhung Tran.

Nhung Tran previously worked as Sr. Behavioral Insights Program Manager - Customer Experience at Wells Fargo and Chief of Staff at Wells Fargo. Nhung Tran holds Master Of Public Administration (Mpa), Political Science And Government from San Jose State University.

Company email context

Email format at Wells Fargo

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{first}.{last}@wellsfargo.com
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Profile bio

About Nhung Tran

Business management professional who undertakes complex assignments, meet tight deadlines and delivers superior performance. I am adept at designing and implementing strategies that streamline business operations and administration to enhance the bottom line. Known as the go-to person for the day-to-day and excel at building and maintaining client relations to create positive environment for growth. Strong leadership, collaboration, communication and team-building skills coupled with demonstrated drive to achieve goals. Fluent in Vietnamese. Core competencies include:Vendor Management ♦ Financial Management ♦ Human Resources Management ♦ Project Management ♦ Strategic Planning/Analysis ♦ Team Leadership ♦ Training & DevelopmentI believe in the model of share governance in which all of us can learn from each other and share our own unique ideas. By promoting greater tolerance and knowledge of diversity, you become a change agent in increasing social awareness and advancing greater understanding of multiple communities. When you foster an atmosphere of civility and mutual respect of differences, you achieve cohesiveness and balance within society. Barriers of stereotyping and conflicts can be broken by facilitating greater knowledge and respect for differences across the spectrum of culture, ethnicity, religion, gender, sexual orientation, class, disability, politics and ideology. The result is a more vibrant and more equitable community.QUALIFICATIONS •MANAGEMENT: More than ten years of work experience in the field of Business operations and Project/Program Management•Proficient in Microsoft Office Suite: Excel, Word, Power Point, Outlook•Programs: Tableau, ClearQuest, Jira, ALM•Excellent communication and leadership skills to foster positive work environment•Multitasker and event planning

Listed skills include Program Management, Leadership, Event Planning, Research, and 20 others.

Current workplace

Nhung Tran's current company

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Wells Fargo
Wells Fargo
Sr. Behavioral Insights Program Manager Customer Experience
san francisco, california, united states
Website
Employees
246787
AeroLeads page
11 roles

Nhung Tran work experience

A career timeline built from the work history available for this profile.

Sr. Behavioral Insights Program Manager - Customer Experience

Current

San Leandro, California, United States

  • Devise actionable strategies from customers and industries insights to influence product partners of opportunities in Mobile digital enhancements leveraging surveys and JD. Power reports.
  • Conduct ad-hoc data analysis for internal teams and across various functions to support decision-making and strategic planning.
  • Craft timely and relevant reporting on a daily, weekly, monthly, and quarterly basis, aligning with product team primary goals.
  • Work closely with defect triage teams to identify and prioritize technical support issues experienced by customers and collaborate to drive resolution to minimize risk and business disruption.
Oct 2023 - Present

Chief Of Staff

San Leandro, California, United States

  • Consumer Digital Delivery
  • Spearheaded team wide initiatives including special projects, capacity management, process improvements, operation reviews, employee engagements, and return to office tracking.
  • Developed and implemented reporting delivery/presentations with key stakeholders and senior management including root cause, cost benefit, and risk analyses.
  • Established go-forward strategy for operating models including the use of tools, dashboards, metrics, and methods of information collection and dissemination.
  • Set up operating cadence on budget, risk and controls, and human resource priorities.
  • Implemented continuous process improvement opportunities, with a strong focus on automation, repeatability, and sustainability.
Jul 2022 - Oct 2023

Lead Technology Business Services Consultant

San Francisco, California

  • Enterprise Functional Technology & Community Small & Business Banking Technology
  • Served as liaison between staff, executives, and senior leaders, facilitated special projects, change management, and capacity planning.
  • Controlled budget planning ($110m) and forecast process ensuring funding scope were met; provided analytics, recommendations, reporting, key metrics, and variances.
  • Managed statement of work contracts including software/hardware by collaborating with vendors and supply chain on submission, execution, invoice and payment.
  • Developed an executive resource strategy template for six lines of businesses to address growth trends, market outlook, career development, and talent acquisition.
  • Transformed contract management workflow process, streamlined approvals and implemented a gateway for submissions leveraging in house tool, 250+ contracts.
Nov 2019 - Jul 2022

Chief Of Staff

San Francisco Bay Area

  • Community Banking Quality Assurance
  • Managed a team of 7 directs on planning, financial, process management, and special projects.
  • Reduced 75% of manual data manipulation by automating reports such as environmental issues or test defects resulting in an increase in productivity.
  • Provided executive management clear insights into drivers of business and financial performance and risk; assessed opportunities and informed prioritization decisions; oversaw $34m.
  • Presented monthly updates on Technology health refresh initiative for 7 applications on Automation backlog and patching (vulnerabilities, security fixes, Jar upgrades), achieved 100% completion.
  • Partnered with Development, Security, and Tools teams on creating a model to optimize automated testing approach and defined transformation of Software Development Life Cycle through integrated Secure Development.
Nov 2014 - Nov 2019

Senior Budget Analyst

Moffett Field, CA

  • For Research and Development, prepared statistical models and forecasts; worked closely with 10+ Project Managers on requirements, labor, launch schedule, impacts, and opportunities.
  • Streamlined and improved processes, including creating efficient and accurate data exports from SAP and in house financial management systems to allocate funding, reduced 50% effort.
Jun 2013 - Nov 2014

Sr. Program Coordinator

Moffett Field, CA

  • Acted as a Deputy Program Manager, assisted with the development, implementation, coordination, and management of the Financial Support Service Contract for 50+ employees.
  • Prepared executive reports to the CEO on contractual regulations, potential risks in deliveries, and resource planning; maintained 100% compliance rating.
  • Met with government representative on a monthly basis; provided overall project plan, cost, and addressed any concerns; less than 5% variance.
  • Prepared statistical models and forecasts; worked closely with 10+ Project Managers on requirements, labor, launch schedule, and impacts.
Apr 2012 - Jun 2013

Program Director

Los Altos Hills, CA

  • Oversaw $13m in financial; reviewed and approved expenses and monthly reconciliations; interpreted and implemented regulations, guidelines, and reporting requirements of agencies; researched grant and other funding.
  • Surveyed 500 targeted community members on potential topics of interest around paraprofessionals, older adults, veterans, and students with disabilities; gathered and analyzed data, reviewed curriculum, and recruited.
  • Partnered with Stanford University, University of Phoenix, and Senior Centers to successfully launched two programs: an associate degree in Gerontology and Lifelong-Learning program.
May 2010 - Apr 2012

Sr. Program Coordinator

Los Altos Hills, California, United States

  • Recruited students in 10 states by promoting online course at conferences; designed promotional materials, developed a website, and organized events for 1000+ people.
  • Worked with architects on requirements for a new Human Resource and Financial system, leveraged Hyperion for report templates, tested the system, and provided training; successfully launch and on boarded 45+ users.
  • Provided work measurement and reports on program productivity, 90% medical code reimbursement, and special equipment or material needs.
Aug 2005 - May 2010

Sr. Administrative Associate

  • Coordinated the thesis process and ensured all guidelines are met.
  • Planned and implemented the Academic Advising component of PeopleSoft.
  • Administered the Graduation Studies and Research website using Dreamweaver and corresponded with students through the “ask virtual adviser” portal.
Oct 2004 - Aug 2005

Sr. Administrative Associate/Sales

Santa Clara, CA

  • Reconciled monthly revenues, tracked account receivables and billing, and commission management.
  • Coordinated weekly sales meetings, training sessions, and quarterly meetings and events.
  • Wrote sales quotes on various Yig Devices while working with the engineer department on specifications.
  • Managed and performed cost analysis for supplies and expenses.
Nov 2003 - Oct 2004

Is/Hr Project Associate

Santa Clara, CA

  • Worked on various Human Resource presentations in particular researched other competitor’s benefits provided to its employees.
  • Managed various IT and HR projects that included redesigning the Human Resource and Information Services Intranet using HTML and Java Script.
  • Partnered with departments to identify web content needs.
Feb 2001 - Nov 2003
Team & coworkers

Colleagues at Wells Fargo

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2 education records

Nhung Tran education

FAQ

Frequently asked questions about Nhung Tran

Quick answers generated from the profile data available on this page.

What company does Nhung Tran work for?

Nhung Tran works for Wells Fargo.

What is Nhung Tran's role at Wells Fargo?

Nhung Tran is listed as Sr. Behavioral Insights Program Manager Customer Experience at Wells Fargo.

What is Nhung Tran's email address?

AeroLeads has found 1 work email signal at @wellsfargo.com for Nhung Tran at Wells Fargo.

Where is Nhung Tran based?

Nhung Tran is based in United States, United States, United States while working with Wells Fargo.

What companies has Nhung Tran worked for?

Nhung Tran has worked for Wells Fargo, Nasa Ames Research Center, Foothill College, San Jose State University, and Omniyig, Inc..

Who are Nhung Tran's colleagues at Wells Fargo?

Nhung Tran's colleagues at Wells Fargo include Christopher Zimmermann, Anna Segarra, Laura Delyn, Scott Carpenter, and Jamie Wyatt.

How can I contact Nhung Tran?

You can use AeroLeads to view verified contact signals for Nhung Tran at Wells Fargo, including work email, phone, and LinkedIn data when available.

What schools did Nhung Tran attend?

Nhung Tran holds Master Of Public Administration (Mpa), Political Science And Government from San Jose State University.

What skills is Nhung Tran known for?

Nhung Tran is listed with skills including Program Management, Leadership, Event Planning, Research, Management, Training, Budgets, and Crm.

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