Phuong Nhung Nguyen Email & Phone Number

Hanoi, Vn

- Market Research & Competitor Analysis: Conducted market research and competitor analysis for R&D purposes, driving customer-favored app updates through over 10 successful researches.- Social Media Management: Established and managed the product's social media presence across key platforms (Facebook, Instagram, TikTok, Threads), fostering engagement and brand awareness.- Strategic Planning & Communication: Developed comprehensive Go-to-Market (GTM) plans, annual marketing plans, and email marketing strategies, while establishing clear branding guidelines for all product marketing materials. Additionally, implemented a successful internal communication plan.- Content Marketing & Results: Built and managed the product blog, curating engaging content. Spearheaded email marketing initiatives, achieving a 30% app download increase through 6 impactful Facebook ad campaigns. Prepared and delivered both product marketing plans and the internal communication plan effectively.

Vietnam

- Developed scripts to address customer inquiries.- Provided customer support for product upgrades, renewals, and downgrades.- Demonstrated exceptional customer service skills by actively listening to and resolving customer issues, resulting in improved customer retention rates.

- Prepare media content, including articles, press releases, newsletters, magazine and advertising for publication, developing press relations- Create, update and manage all published content of social media tools e.g., Facebook, You Tube, Zalo, Pinterest , etc.,- Organize college events, such as seminars, press conferences, exhibitions and shows, open day, inspiration trips, graduation ceremonies ec.,- Prepare and monitor the production of publicity brochures, handouts, leaflets, promotional videos, photographs and multimedia programmes- Work with Student Service Centre to raise ideas to create the best images for the company, building up students’ database

- Managed social media channels: Facebook, LinkedIn, Youtube, Website.- Worked with suppliers, giving feedback to adjust and deliver communication materials.- Created bilingual contents: writing contents, drafting video scripts, drafting questions for interview.- Created graphic designs and short videos.- Drafted press releases for events.- Monitored and made press clipping for events.

Self-taught myself how to make million views on Tiktok