Nhu Do Email & Phone Number

Newton, Massachusetts, United States

Managed 50+ guest check-in and check-out processes per day, ensuring a smooth and welcoming experience for pets and their owners.Answered phone calls and emails, providing excellent customer service and resolving inquiries.Assisted with making reservations and coordinating bookings, ensuring accurate scheduling and availability.Effectively multitasked to handle front desk operations, including administrative tasks and customer service.Communicated updates to pet owners about their pets' stay, providing peace of mind and personalized care information.Verified and recorded vaccination records to ensure compliance with hotel policies and safety standards.Addressed and resolved guests' questions or concerns regarding reservations and services, maintaining a positive and professional environment.

Boston, Massachusetts, United States

Assembled over 1000 enclosures per day for lab animals, including mice, rats, and shrews.Prepared sterilized enclosures for immunocompromised lab animals.Trained 5 new caretakers and veterinary students in animal husbandry skills and job procedures.Honed the skills of animal husbandry and working efficiently under pressure to ensure the quality of animal habitats.Trained and proficient in performing humane euthanasia of mice using cervical dislocation, following ethical and procedural guidelines.

Applied Environmental Studies, First-Year Undergraduate

Activities and Societies: Spirit of the Creative Dance Team, Vietnamese Student Club

High School Diploma, Graduated As Salutatorian

Activities and Societies: Founder & Co-Leader of Asian Affinity Group, Co-Leader of Diversity Committee, Math Tutor, Theater, Dorm Leader

High School, 9Th & 10Th

Activities and Societies: Public Relations Senior of Student Council, Performing Arts