Robert Walker Email & Phone Number

Boston, MA, US

Helping Managed Service Providers to implement and manage the complete suite of products and integrations from Kaseya. Providing operations level management and monitoring for KaseyaOne, Datto EDR/AV, SOC, Email Security/Backup, and Continuity products into Datto RMM and AutoTask.

Norwalk, Connecticut, US

Led the North America Account Management Solutions Engineering team for the Cybersecurity & Networking products. Team-wide cross trainings ensured competency and expertise across the following products: KaseyaOne, Datto RMM, AutoTask, Datto EDR & AV, RocketCyber Managed SOC, Graphus, BullPhishID, DarkWebID, SaaS Defense, Compliance Manager GRC, Network.

Norwalk, Connecticut, US

Hired by Datto's CRO to build-out scalability and automation for the solutions engineering team. Successfully led the Emerging SE team in the creation of digital assets that included: full demonstration video recordings and video feature snippets, sales qualification discovery checklists, one-to-many product webinars, and demonstration environments..

New York, NY, US

Presidio Networked Solutions, LLC, New Hampshire – Managed Services Solution Architect: Designed managed services solutions for customers in New England, Michigan, Ohio, and Pennsylvania. Responsible for scoping out the solutions necessary to meet and exceed customer expectations. Gathered client environment details necessary to generate the statement of.

Unitrends MSP (a Kaseya company), Miami, FL: Sales Engineering Manager and consultant working directly for CEO. Worked to repackage enterprise BCDR solution for fulfillment through national managed service providers. Built out sales and product management collateral, with a focus on partner enablement. Trained the Unitrends-MSP and Kaseya account managers.

Providing solution based selling enablement to customers, MSPs, channel partners, and resellers. Providing SE leadership for full customer lifecycle management. Sales engineering management and mentorship, and directed competitive analysis for product management. Trained sales and sales engineering on the competitive landscape identifying key product.

Millbury, MA, US

Technical account manager providing IT as a service to customers located throughout the New England area. Helped determine and define customer business requirements and service level agreements. Architected business continuity and disaster recovery solutions using various solutions and products. Performed real world disaster recoveries and dissimilar.

Unitrends PreSales Engineer covering the Northeast. Educated resellers and customers on the Unitrends solution by providing product demonstrations, evaluations, and simulating single server to full site recovery. Provided technical training to sales and fed product enhancement request back into engineering. Conducted disaster recovery exercises with.

Technical Services Manager working to ensure customer satisfaction. Worked with the sales team as a pre-sales technical liaison to explain and design documentation management solutions. Managed the technical relationships with new customers, providing assignment of local and overseas resources. Implemented solution roll-out of 30,000 user system for.

Worked with enterprise customers in the United States and Europe on the implementation of PictureTel products. Managed and implemented high visibility videoconferencing solution for NORAD and Peterson Air Force Base. Worked trade shows worldwide promoting service offerings that lead to sales with Fortune 500 companies. Tasked to work with internal IT.

Engineering product manager for H.323 video conferencing and streaming media products for PictureTel. Helped to transition the largely ISDN knowledge based sales engineers to an understanding of IP based video conferencing and streaming technologies. Managed engineering change orders for redesign. Worked with product team to evaluate SQA testing and.

Boston, Massachusetts, US

Designed cable television customer's LAN and WAN networks for the distribution of MPEG2 video. Tested and qualified network equipment and configurations. Instructed customer support technicians on how to troubleshoot and monitor remote networks. Tested and certified the prototype ETH DV6000 network device from ADC Codenoll for use in the New York.

Cambridge, MA, US

Connected twenty five remote sites to expanding hospital network using ISDN, T-1, and microwave technologies. Maintained and managed primary domain controllers. Designed end-user computer policies for entire campus. Led internal training classes for support technicians. Configured replication and backup services to run during off-hours, eliminating.

• Team leader of four man crew providing voice and data communications for the 10th Special Forces Group Headquarters Battalion. Technologies included: Microwave, SATCOM, High/Low Frequency, and a Novell token ring.
• Awarded Army Commendation Medal
• US Army Paratrooper
• Maintained high level security clearance