Robert Walker Email & Phone Number

Boston, Ma, Us

Helping Managed Service Providers to implement and manage the complete suite of products and integrations from Kaseya. Providing operations level management and monitoring for KaseyaOne, Datto EDR/AV, SOC, Email Security/Backup, and Continuity products into Datto RMM and AutoTask.

Norwalk, Connecticut, Us

Led the North America Account Management Solutions Engineering team for the Cybersecurity & Networking products. Team-wide cross trainings ensured competency and expertise across the following products: KaseyaOne, Datto RMM, AutoTask, Datto EDR & AV, RocketCyber Managed SOC, Graphus, BullPhishID, DarkWebID, SaaS Defense, Compliance Manager GRC, Network Detective Pro, CyberHawk, Datto Networking, and vPenTest (Vonahi) for internal/external penetration testing. Team exceeded quota for each quarter of 2023 and finished Q4’23 at 201% of plan. Led the North America New Customer Acquisition Solutions Engineering team for the Continuity products. Team-wide cross trainings ensured competency and expertise across the following products: KaseyaOne, Datto SIRIS, Unitrends, Endpoint Backup (DTC), Backup for Microsoft Azure, Spanning and Backupify for Microsoft and Google email platforms. Implemented and managed the Clouds Above IT - ITComplete environment used corporate wide to demonstrate the integrations between all Kaseya products.

Norwalk, Connecticut, Us

Hired by Datto's CRO to build-out scalability and automation for the solutions engineering team. Successfully led the Emerging SE team in the creation of digital assets that included: full demonstration video recordings and video feature snippets, sales qualification discovery checklists, one-to-many product webinars, and demonstration environments. Reduced SE utilization from 1:8 to 1:10 while the aligned sales teams increased business by 20%. Managed and led the BCDR (SIRIS) SME group with focus on Win/Loss, Competitive, and interlock with PM & PMM. Acquired by Kaseya in June 2022.

New York, Ny, Us

Presidio Networked Solutions, LLC, New Hampshire – Managed Services Solution Architect: Designed managed services solutions for customers in New England, Michigan, Ohio, and Pennsylvania. Responsible for scoping out the solutions necessary to meet and exceed customer expectations. Gathered client environment details necessary to generate the statement of work, and the quoting of internal service offerings.

Unitrends MSP (a Kaseya company), Miami, FL: Sales Engineering Manager and consultant working directly for CEO. Worked to repackage enterprise BCDR solution for fulfillment through national managed service providers. Built out sales and product management collateral, with a focus on partner enablement. Trained the Unitrends-MSP and Kaseya account managers on BCDR and competitive selling based on product strengths. Hired, trained, and managed the sales engineering team while bringing the Kaseya technical resources up to speed on the BCDR offering.

Providing solution based selling enablement to customers, MSPs, channel partners, and resellers. Providing SE leadership for full customer lifecycle management. Sales engineering management and mentorship, and directed competitive analysis for product management. Trained sales and sales engineering on the competitive landscape identifying key product differentiators. Developed competitive battle cards and speaking list specific for the most seen competitors. Worked with product management and development to identify and prioritize product enhancements based on competitive win/loss reporting. Designed and manages the demonstration environments used to sell and promote the Unitrends products. Frequent speaker and presenter of the Unitrends solutions to user groups, communities, and partners across the United States.

Millbury, Ma, Us

Technical account manager providing IT as a service to customers located throughout the New England area. Helped determine and define customer business requirements and service level agreements. Architected business continuity and disaster recovery solutions using various solutions and products. Performed real world disaster recoveries and dissimilar restores of business applications often to different hypervisors and hardware. Responsible for providing backup and DR for our cloud based service and application offerings. Acted as the internal technical lead for VMware projects and spearheaded the larger implementations and upgrades.

Unitrends PreSales Engineer covering the Northeast. Educated resellers and customers on the Unitrends solution by providing product demonstrations, evaluations, and simulating single server to full site recovery. Provided technical training to sales and fed product enhancement request back into engineering. Conducted disaster recovery exercises with financial/medical institutions to prepare for regulatory audits. Sized Unitrends solution based on customer environment and provided pre-build engineering approval for all products sold in territory. Evaluated competitive solutions to educate sales team on product strengths and weaknesses.

Technical Services Manager working to ensure customer satisfaction. Worked with the sales team as a pre-sales technical liaison to explain and design documentation management solutions. Managed the technical relationships with new customers, providing assignment of local and overseas resources. Implemented solution roll-out of 30,000 user system for Suntrust Bank in Atlanta. Managed and implemented roll-out of 15,000 user system for Partners Healthcare in Boston. Designed virtual environment and applications to enable face-to-face product demonstrations.

Worked with enterprise customers in the United States and Europe on the implementation of PictureTel products. Managed and implemented high visibility videoconferencing solution for NORAD and Peterson Air Force Base. Worked trade shows worldwide promoting service offerings that lead to sales with Fortune 500 companies. Tasked to work with internal IT resources to revamp security policies and fortify network while meeting application demands. Led IT team to increased awareness on all network resources and performed network security audits and infiltration testing to identify infrastructure weaknesses. Revamped corporate backup procedures reducing the total size of backups by a terabyte, and decreasing backup windows by fifteen hours.

Engineering product manager for H.323 video conferencing and streaming media products for PictureTel. Helped to transition the largely ISDN knowledge based sales engineers to an understanding of IP based video conferencing and streaming technologies. Managed engineering change orders for redesign. Worked with product team to evaluate SQA testing and documentation development prior to the release to manufacturing. Led operability and performance testing with Cisco’s RSVP and OSPF protocols.

Boston, Massachusetts, Us

Designed cable television customer's LAN and WAN networks for the distribution of MPEG2 video. Tested and qualified network equipment and configurations. Instructed customer support technicians on how to troubleshoot and monitor remote networks. Tested and certified the prototype ETH DV6000 network device from ADC Codenoll for use in the New York Interconnect leading to the distribution of "Spot" commercials over a five state fiber network. Created network diagrams depicting solution components for sold systems.

Cambridge, Ma, Us

Connected twenty five remote sites to expanding hospital network using ISDN, T-1, and microwave technologies. Maintained and managed primary domain controllers. Designed end-user computer policies for entire campus. Led internal training classes for support technicians. Configured replication and backup services to run during off-hours, eliminating downtime and backup device costs at multiple locations. Participated as Medtitech’s second beta site in the nation to migrate from a mainframe based terminal server network, to a client server environment on the Windows platform. Participated as a beta site for 3Com CellPlex ATM and Access Builder technologies.

Team leader of four man crew providing voice and data communications for the 10th Special Forces Group Headquarters Battalion. Technologies included: Microwave, SATCOM, High/Low Frequency, and a Novell token ring network. C2 and higher security levels were maintained on all computer hardware located in operational areas. Managed message center during real world operations.•Awarded Army Commendation Medal•US Army Paratrooper•Maintained high level security clearance