I am a Customer Service Professional with over 5 years professional work experience in various customer focused roles.I have a track record of being a motivated and driven worker who is passionate about providing top quality services for customers. I look at problems as challenges, finding satisfaction in overcoming these chalenges whilst going above and beyond for customers. I graduated from my degree in Communications in Creative Media in 2014. This course provided me with the various academic, communicative and tecnical skills I use throughout my working day.In my spare time, I like to exercise and have recently got into rock climbing. Some of my interests include; reading and watching history documentaries and videogaming with the newest technologies.
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Team LeadNdls Mar 2023 - PresentEnsuring that the NDLS Centre is run as efficiently as possible, and that all customers applications are processed correctly. -
Bank OfficialAib Apr 2022 - Jan 2023Dublin, County Dublin, IrelandMy work in AIB was contract work, where I got to experience of working with a team of professionals to achieve case completion. I was a point of contact through email, phone & letters for customers who have debt related queries.My job entitled:Executing tasks assigned by the team leader diligently, on schedule, and to the highest standard.Escalating concerns and cases that required special attention to managers.Managing time effectively by prioritising urgent tasks and… Show more My work in AIB was contract work, where I got to experience of working with a team of professionals to achieve case completion. I was a point of contact through email, phone & letters for customers who have debt related queries.My job entitled:Executing tasks assigned by the team leader diligently, on schedule, and to the highest standard.Escalating concerns and cases that required special attention to managers.Managing time effectively by prioritising urgent tasks and dictating time spent on various tasks.I was offered a contract extension twice since starting employment, Show less -
Customer Fulfillment AssociateIkea Jul 2020 - Apr 2022Ballymun, Dublin, IrelandCustomer Fulfilment works hand in hand with the online order system in IKEA which involves the reviewing of online orders and collecting items for delivery. This job entails:Clear verbal communication with the team and managers about orders that need special attention and contacting customers about delays/online order problems.Excel experience when writing reports about completed orders, Meeting store deadlines for order completions and following store policies and procedures… Show more Customer Fulfilment works hand in hand with the online order system in IKEA which involves the reviewing of online orders and collecting items for delivery. This job entails:Clear verbal communication with the team and managers about orders that need special attention and contacting customers about delays/online order problems.Excel experience when writing reports about completed orders, Meeting store deadlines for order completions and following store policies and procedures while processing orders from shelf to truck. Within a year of wokring in IKEA, I have eceived a longer hour contract. Show less -
Sales AssociateDiageo Feb 2020 - Jul 2020Guinness Storehouse, Dublin, IrelandI had a customer focused position in the shop at the Guiness Storehouse. My main duties included the selling of merchandise and souvenirs and managing tills by cashing the till and putting through sales. I contributed to the overall aim of the company and promoted a fun and memorable experience for customers through welcoming and friendly face-to-face interactions. -
Baggage HandlerSwissport May 2019 - Oct 2019Dublin Airport, Dublin, IrelandI transported and handled baggage and cargo with care and precision from depot to plane, including the operating of baggage loading vehicles. I worked as part of a team in preparing a plane for departure and communicated with colleagues when a plane was successfully loaded. -
Farm HandAnthony Bollard Farm Jul 2018 - May 2019Rush, County Dublin, IrelandThis is a family-run farming buisness tha supplies vegertable to retailers. I have done ad-hoc farming during times when the land would need harvesting. I planted and harvested the vegetables and communicated with suppliers regarding quotas and deadlines. I learned how to opperate farming machinery including tractors, forklifts and lorries.
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Head Staff RepresentativeNando'S Uk & Ire Nov 2015 - Jun 2018Santry, Dublin, IrelandDuring my time wokring in Nandos, I started as a Nandos sever/host and got elected in a seniority role as Head Staff Representative which involved being the liaison between staff and management and the distributor of tips.I got experience in front of house responsibilities including hosting and putting through payments on the cashier and had a customer service focused role from greeting customers upon arrival to attending to their needs. I also kept the general up-keep of the restaurant… Show more During my time wokring in Nandos, I started as a Nandos sever/host and got elected in a seniority role as Head Staff Representative which involved being the liaison between staff and management and the distributor of tips.I got experience in front of house responsibilities including hosting and putting through payments on the cashier and had a customer service focused role from greeting customers upon arrival to attending to their needs. I also kept the general up-keep of the restaurant including cleaning and maintaining of equipment. Show less
Niall Bollard Education Details
Frequently Asked Questions about Niall Bollard
What company does Niall Bollard work for?
Niall Bollard works for Ndls
What is Niall Bollard's role at the current company?
Niall Bollard's current role is Customer Service Professional.
What schools did Niall Bollard attend?
Niall Bollard attended Dundalk Institute Of Technology.
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