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Senior Technical Leader specializing in service operations and infrastructure, information security and compliance. 20+ years of experience within all stages of a SaaS business lifecycle, providing technical leadership, problem solving and hands-on-the-keyboard solution delivery to complex requirements. With a history in multimedia, games development and hardware design.
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JrniLondon, Gb -
Director Of OperationsJrni Aug 2022 - PresentBoston, Massachusetts, Us
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Information Security ManagerJrni Jul 2014 - PresentBoston, Massachusetts, Us• Built and grown the company’s Information Security Management System and maintained full compliance with multiple standards, including certification against IEC/ISO 27001, PCI:DSS and SOC 2.• Built the company Risk Register and designed new controls and processes, to lower risks to within acceptable risk appetite, while being mindful of control friction• Established an information security and compliance team and built auditing processes to ensure that the company remains compliant with • Ensured secure design and development practices are in place with both internal and external teams• Established a vendor and third-party management program to evaluate vendors to ensure that JRNI compliance and policies requirements are met in the vendor chain
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Head Of OperationsJrni Jan 2022 - Jul 2022Boston, Massachusetts, Us
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Head Of EngineeringJrni Sep 2013 - Dec 2021Boston, Massachusetts, Us• Designed and implemented scalable server architecture to meet the requirements of the company’s rapid growth and the needs of Enterprise, Financial and Government customers• Built and ran a cross-domain engineering team responsible for Network Operations, Information Security and DevOps initiatives throughout the company• Designed and built automation tooling for infrastructure and product management• Built logging and monitoring tooling and processes, to centralise platform metrics and provide insights into customer patterns and product usage• Performed complex investigations and problem-solving of cross-domain issues that do not easily fall into the responsibility of any one team or department. • Act as subject matter expert for scaling and performance of software and company systems• Investigate new technologies, processes and techniques for future company direction and growth.
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General ManagerSocialgo Apr 2012 - Aug 2013London, London, Gb• assumed responsibility for company budget, marketing direction and product targeting• consolidated datacentre infrastructure and reduced operating costs• pivoted the company towards enterprise customers and built B2B relationships• helped the company become self-sustaining when it reverted to a private entity -
Network Operations ManagerSocialgo Sep 2007 - Aug 2013London, London, Gb• designed and maintained server infrastructure for the support of the company’s product offering across multiple global datacentres, including migrating between providers• built software to automate and maintain up to 250,000 customer databases• built and ran a team of system administrators and infrastructure specialists• mitigated numerous DDoS, hacker and spam attempts
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Third Party ManagerSocialgo Nov 2009 - Dec 2012London, London, Gb• developed a third-party developer program and recruited developers worldwide• contributed to the development of the SocialGO API and developed supporting materials
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Senior Software EngineerSocialgo Dec 2010 - Apr 2012London, London, Gb• provided full-stack scalable designs and proof-of-concept architecture for the company’s new products to the backend/frontend and infrastructure teams.• developed processes and tooling to streamline, unify and automate customer support and management tasks across multiple products.• Built statistic software to provide metrics and cohort/trend analysis across all customers• developed knowledge-based systems to detect and automatically respond to unwanted user behaviour, tuneable to platform usage on a customer-by-customer basis
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Technical And Development ManagerBright Things Jun 2006 - Sep 2007Gb• supported the 2nd party development of DVD games based on the Tomb Raider and Tiger Woods franchises• managed technical and quality assurance relationship with external developers• coordinated the translation of titles into 5 languages• Produced technical and conceptual game demos as proof of concept for initial fund raising and prototype hardware development.• Developed emulator software and developer tooling ahead of hardware development, for 2nd party developers to produce video games titles for the platform• contributed to the development of a programming language that would run on the Bubble console.• developed advanced DVD structures, new to the DVD industry, to provide the basis of game development on the Bubble console. -
Developer Relationship ManagerBright Things Oct 2005 - Jun 2006Gb• acted at subject matter expert and supported the development of 10 video games for the Bubble console based on popular BBC titles• produced technical documentation, led developer events, and provided onsite training for developers of the Bubble platform• built a QA test suite of 120 DVD players and trained 5 QA technicians in games-based quality assurance for the DVD platform• provided technical investigation and resolution for issues raised in development and QA
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Senior Software EngineerBright Things May 2004 - Oct 2005Gb• Produced technical and conceptual game demos as proof of concept for initial fund raising and prototype hardware development.• Developed emulator software and developer tooling ahead of hardware development, for 2nd party developers to produce video games titles for the platform• contributed to the development of a programming language that would run on the Bubble console.• developed advanced DVD structures, new to the DVD industry, to provide the basis of game development on the Bubble console.
Niall Giggins Skills
Niall Giggins Education Details
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Middlesex UniversityNetworking And Operating System Development -
Broomfield School
Frequently Asked Questions about Niall Giggins
What company does Niall Giggins work for?
Niall Giggins works for Jrni
What is Niall Giggins's role at the current company?
Niall Giggins's current role is Director of Operations at JRNI.
What is Niall Giggins's email address?
Niall Giggins's email address is ng****@****bug.com
What is Niall Giggins's direct phone number?
Niall Giggins's direct phone number is +4420328*****
What schools did Niall Giggins attend?
Niall Giggins attended Middlesex University, Broomfield School.
What skills is Niall Giggins known for?
Niall Giggins has skills like Game Development, Mmo.
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Niall Giggins's colleagues are Dcjanet Rn, Anthony Giberti, Luke Hadley, Jim Carbary, Denzel Jones, Marta Lenkiewicz, Deepali Mahadik.
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