Niall Crowley Email & Phone Number

Hi I'm Niall! Here are some things I'm good at. ✒ I write: I am an excellent and passionate writer with a talent for communicating complex ideas in simple and engaging ways. I have over a decade of experience writing technical manuals, training guides, and internal communications for a wide range of audiences — from B2B clients and end users to internal teams — and I have worked with various authoring tools and content management systems over the years. I am empathetic, a fast and self-directed learner, a critical thinker, and enthusiastic about developing new skills wherever I can. 🤝 I lead by example: I have several years of leadership experience in management roles. I excel at 1-to-1 mentoring, professional development, and performance management. My leadership style is founded on compassion and trust. I have managed high performing professionals through promotions and high-impact projects, and have played a key role in the growth of global customer service teams. 🙂 I advocate: for people, and for customers. I have years and years of training and experience in customer service and customer relationship management. I specialise in the customer journey and experience, and I'll do anything I can to make the customer experience as human and as effortless as possible. The foundation of all that is trusting relationships with the people you work with, and I have a keen eye for finding a balance between business, customer, and people's needs. 🤔 I solve problems: I love, love, love problem solving in a critical, objective and creative way.

Listed skills include Powerpoint, Strategic Planning, Customer Service, Microsoft Excel, and 7 others.