Niall Nolan Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

🛠️ As a dedicated Quality Assurance Engineer at Dedalus, I use my strong analytical, verbal and written communication skills to collaborate with developers and testers in testing a sophisticated and expansive healthcare appointment-booking application. 🧪 My day-to-day revolves around conducting manual and automated testing (tool used is Virtuso). Includes functional, integration, UAT and performance testing.I create comprehensive test plans and test cases, executing them meticulously, ensuring the application's integrity and reliability.💡 I have and strive for an appreciative understanding of the application from prior technical support and technical documentation writing performed in my testing.Highly capable of making and implementing database configuration changes (SQL).Comfortable reading PHP code to better understand changes and their scope.Write JavaScript for use in automated test cases.Continual training in QA topics and programming.🚀 Collaborate with testers, developers, and managers to enhance our processes through team reflection.

Dublin, County Dublin, Ireland

Clinic Support (initial year and a half) and Database Requests:Main point of contact for clients requiring application support in clinic management.Conducted application support through teaching clients on application use, making clinic configuration updates, and troubleshooting technical faults.Managed the ticketing system clinic support queue, successfully resolving approximately 90% of 200-600 monthly support tickets within the month.Collaborated with requesters and the development team to address and resolve unresolved tickets, performing root cause analysis of application bugs for Developers.Assumed responsibility for database requests from CEO, handling approximately 100 requests per month.Conducted database updates and created manual reports using SQL and Python.Utilized my novice knowledge of Python with SQL to meet complicated database requests.I continue as the second lead on Database Requests.Documentation and Technical Writing:Transitioned into a role writing technical, functional documentation for the application.Produced internal documentation covering modules, database tables, and technical FAQs.Distilled technical intricacies into understandable guides, contributing to the creation of a valuable internal resource for the team.Actively engaged in reading PHP code for documentation purposes.Quality Assurance (QA) Tester:Actively participated in Quality Assurance efforts, involving frontend testing, backend database configuration and checks.Meticulously documented testing processes, ensuring transparency and traceability in QA efforts.Close and constant Dev-QA team interaction to achieve results and improve work dynamics & strategy.Technical Query Support:Established as a go-to person for technical queries from colleagues throughout tenure.Leveraged extensive platform knowledge to provide effective and timely solutions.

Citywest, Dublin, Ireland

I worked within Diebold Nixdorf's Professional Services, Ireland. I provided systems-related support and technical expertise for ATM applications installed in our Irish financial, postal and retail customer ATMs. Included ATMs, Lodgement ATMs, Recyclers and Automated Teller Safes with a Coin Recycling System. Customers included Bank of Ireland, Permanent TSB and An Post, each with a different Diebold Nixdorf application, hardware products, their own integrated systems and customer needs. Specialised in fault analysis, problem solving, pattern recognition, trace analysis and statistical analysis. I worked with ATM software applications, recreated and tested issues and/or solutions on testlab ATMs and virtual machines. Completed on-going training. Wrote and updated procedural documentation. Wrote an ATM transaction log parser in Python for insight analysis.Worked on continual product improvement projects, such as cash dispenser encryption, polymer note dispense and lodge. I performed installation, Quality Assurance testing and support during projects.

Citywest, Dublin, Ireland

Led the Ireland ATM Reconciliation Team. Achieved ticketing SLA 10 out of 12 months. The team cleared two large ticket backlogs. Delegated daily tasks. Accepted, refined and distributed customer information to Bank of Ireland daily. Undertook inbound and outbound query calls from UK Postmasters and Irish Retail customers to resolve weekly ATM balance discrepancies. Recorded cash retract events.Understood reported issues as a technical issue, balance issue or overlap, as the only Help Desk Technical Agent-Balance team member. Identified suspected ATM’s over-dispensed cash.

Citywest, Dublin 24, Ireland.

Provided technical assistance to Bank of Ireland ATM operators via phone and email. Supported Irish Branch staff, UK Post Masters and Irish Retailers operating ATMs, Lodgement ATMs, Cash Recyclers and Statement Printers. This was very much a fast paced, learn-as-you-go role. I kept meticulous notes, gathered documents and information. I created team resources, including coding a HTML page of ATM photos and documents, to diagnose and resolve faults effectively. Awarded two ‘Above and Beyond' awards for shift coverage and helping colleagues respectively.Managed Bank of Ireland Management Information queries in August-December 2017. Resolved with Diebold Nixdorf’s MI, Implementations, Information Services, Engineering, Software Engineering and Help Desk management teams. Resolved queries included customer Master Data correction, Error Mapping Table changes for correct ticket generation, and ATM fault correction. Sent biweekly report and chaired weekly review meeting with Bank of Ireland ATM team. Parsed ATM transactional data and charted average transaction times to analyse ATM performance.

Rathmines, Dublin 6

I provided day-to-day office operational support & accounts assistance within a construction company.Completed comprehensive bookkeeping. I inputted data of all business transaction types & completed month-end reconciliations on accounting software. Processed invoices, cheques & petty cash. Assisted suppliers. Corresponded through email & phone calls to obtain necessary solutions. Assisted & closed contractor work orders in Contractor WebPortal CRM. I provided long-term management accounting for company rental income, vehicles, energy costs & petty cash with detailed cost-analysis reports prepared. Provided company payroll. Filed company returns, including PAYE, VAT, Corporation Tax. Helped manage company moblie phone business plan. Followed strict accounting & construction industry procedures.I learned to be proactive of potential mistakes, to double-check, document & file my work.

Dublin

Assistant to Financial Controller & Accountant. Provided payroll & wage calculations for clients. Calculated VAT3, P30 & B1 returns. Prepared year-end accounts & month-end bank reconciliations. Detailed use of Revenue Online Service (Ros.ie), Company/Director search (cid.ie) & Collsoft Payroll, Sage Accounts Production & Microsoft Excel. I reported to a senior company accountant.

Rathfarnham, Dublin 14

Organized sale items. Exercised proficient customer service. Sorted and priced stock. Cashier experience. Dealt tactfully with customer concerns. Worked in a busy team. Developed on-the-job commercial awareness to improve shop service. Developed and exercised social and cultural awareness through positive interaction with customers

Dundrum, Dublin 14

Receptionist with administrative and research duties. Greeted clients. Researched information for client, provided appropriate forms. Referred them to an Information Officer. Handled phone queries. Took details of answering machine messages. Query entry using Oyster desktop software. Printed and organized form and leaflet displays.

Bachelor Of Arts (Ba), Joint Major Political Science And Philosophy, 2:1

Activities and Societies: Philosophy Society & Debating.

Leaving Certificate, Secondary School, 375/600