Nianfeng (Lawrence) Yang

Nianfeng (Lawrence) Yang Email and Phone Number

Senior Director, Global Customer Experience, APAC (AU and CBT) @ eBay
Shanghai, China
Nianfeng (Lawrence) Yang's Location
Huangpu District, Shanghai, China, China
About Nianfeng (Lawrence) Yang

Experienced Senior Director Customer Experience with a demonstrated history of working in the internet industry. Rich experience on cross region/function team synergy in the global business. Strong business development professional skilled in customer care and management, risk management and control, DMAIC, DFSS, Operations Management, Black Belt, Quality Management, and Operational Excellence.

Nianfeng (Lawrence) Yang's Current Company Details
eBay

Ebay

View
Senior Director, Global Customer Experience, APAC (AU and CBT)
Shanghai, China
Website:
ebayinc.com
Employees:
16677
Nianfeng (Lawrence) Yang Work Experience Details
  • Ebay
    Senior Director, Global Customer Experience, Apac (Au And Cbt)
    Ebay
    Shanghai, China
    View
  • Ebay
    Senior Director, Global Customer Experience, Apac (Au&Cbt)
    Ebay Sep 2021 - Present
    San Jose, Ca, Us
    Leading Customer Experience in APAC markets including Australia, Greater China, Southeast Asia, Japan, India and South Korea. Covers top customer care, risk control and customer protect operations, high potential seller growth management and outsource vendor management.
    View
  • Ebay
    Director, Global Customer Experience, Apac Cbt(Cross Border Trade)
    Ebay Sep 2016 - Sep 2021
    San Jose, Ca, Us
    Leading Customer Experience in APAC markets including Greater China, Southeast Asia, Japan and India. Focus on Cross Border Trade and covers top customer care, trust & risk operations, high potential seller management and outsource vendor management.
    View
  • Ebay
    Director, Global Customer Experience, Greater China
    Ebay Nov 2014 - Sep 2016
    San Jose, Ca, Us
    Leading Customer Experience in Greater China and focus on Cross Border Trade. Covering top customer care, trust & risk operations, high potential seller management and outsource vendor management.
    View
  • Ebay
    Head Of Operation Excellence (Master Black Belt)-- Greater China
    Ebay Dec 2013 - Oct 2014
    San Jose, Ca, Us
    Leading operation excellence program in Greater China on process improvement and design in different business functions including trust and risk operations, vendor management and business/customer growth.
    View
  • Thomson Reuters
    Head Of Exchange Data Operations (Asia)
    Thomson Reuters Jan 2011 - Nov 2013
    Toronto, On, Ca
    Leading the Exchange trading data operation teams in Beijing, Singapore and Manila to serve the non-English speaking markets in Asia including Japan, Korea, Greater China and southeast Asia.
    View
  • Thomson Reuters
    Head Of Process Excellence (China), Master Black Belt
    Thomson Reuters Oct 2008 - Dec 2010
    Toronto, On, Ca
    Leading the process excellence program in China operational centers on process improvement and design in different business functions including content operation, quality and product development.
    View
  • Young Associates
    Chief Consultant
    Young Associates Aug 2005 - Aug 2008
    Chief Consultant in Lean Six Sigma, major in DFSS (Design For Six Sigma
  • Ge Healthcare
    Lpi (Lead Program Integration)
    Ge Healthcare Nov 2004 - Jul 2005
    Chicago, Us
    View
  • Ge Healthcare
    Black Belt -- Dfss (Design For Six Sigma)
    Ge Healthcare Feb 2004 - Jul 2005
    Chicago, Us
    View
  • Ge Healthcare
    Lsd (Lead System Design)
    Ge Healthcare Jan 2002 - May 2004
    Chicago, Us
    View
  • The Hong Kong Polytechnic University
    Research Assistant
    The Hong Kong Polytechnic University Aug 2000 - Feb 2001
    Hksar, Hk
    View

Nianfeng (Lawrence) Yang Education Details

  • Tsinghua University
    Tsinghua University
    Design Engineering
  • Tsinghua University
    Tsinghua University
    Mechanical Engineering
  • 华中师大一附中
    华中师大一附中
    High School Diploma

Frequently Asked Questions about Nianfeng (Lawrence) Yang

What company does Nianfeng (Lawrence) Yang work for?

Nianfeng (Lawrence) Yang works for Ebay

What is Nianfeng (Lawrence) Yang's role at the current company?

Nianfeng (Lawrence) Yang's current role is Senior Director, Global Customer Experience, APAC (AU and CBT).

What schools did Nianfeng (Lawrence) Yang attend?

Nianfeng (Lawrence) Yang attended Tsinghua University, Tsinghua University, 华中师大一附中.

Who are Nianfeng (Lawrence) Yang's colleagues?

Nianfeng (Lawrence) Yang's colleagues are Mike Lazur, Deepak Agrawal, 전환히, Cheryl Ferguson, Praveen Thiruvathilingam, Lyndsey Clear, Milan Chen.

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