Nia S Epps Email and Phone Number
Client Honorable Mentions: WCIU TV & CBS2 TV appearances, Bentley Dealership Partnership, STARZ TV Network #TakeTheLead Initiative, Local Market Grocery Store Launch, and more.I am Nia Simone Epps, a creative professional who has a passion for supporting businesses. I have had the pleasure of following my passion in corporate settings and currently as a full-time entrepreneur. I truly believe that I was created to create therefore I try to add a twist of creativity to every project I have the honor of working on. I’ve been extremely fortunate to work with some amazing companies and individuals in a variety of industries ranging from Fashion Merchandising (Macy’s), Beauty (Tyra Banks Beauty), Entertainment (Unfold Agency), Social Media (Pretty Prosperity), Food & Beverage (Local Market Foods/Shop & Save Market), & Health Insurance (Blue Cross Blue Shield of IL). Currently, I work as a freelance professional working independently with businesses both small and large. Some of my most recent projects include providing Social Media Community Management for an entertainment agency. My most notable mention was working with STARZ TV network during the launch of their #TakeTheLead initiative which was their commitment to amplifying narratives by, about, and for women and underrepresented audiences. Some of my most admirable projects were accomplished by working with local small businesses to grow their social media following, build community amongst their fans, & bring traffic to their locations. From startups, nonprofits, (This is Life) to authors (such as Nakeyia Jones), I’ve had the honor of utilizing my social media, public relations, marketing, and project management skills to launch & manage these amazing brands and obtain media coverage to expand their reach. Building marketing plans from the ground up by utilizing the business goals of organizations has allowed me to gain experience & results from idealization to implementation.In my past career experiences, I’ve worked in retail, network marketing, & insurance which allowed me to build my confidence, communication, & customer service skills. Those skills have built the foundation of my career and have shaped me into being flexible to adjust in any environment and within any team. I look forward to consistently applying my skills within any environment that welcomes my creativity, ideas, & analytical viewpoint.
Pretty Prosperity, Llc.
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Social Media Business StrategistPretty Prosperity, Llc. Feb 2018 - PresentChicago, IllinoisPretty Prosperity is a Chicago-based social media marketing agency built just for busy business owners. Our customized plans are designed to educate, entertain, & inspire potential & existing clients to truly know, trust, and fall in love with your brand. Provide creative direction & brand management for brands independently within large organizations and small businesses. Contribute a variety of creative marketing strategies that drive awareness, build credibility, expand the brand reach, & ultimately increase sales.Produce results that are exponentially enhanced via extensive, targeted research & analytical data implemented into strategies positioning companies for success. Fully committed from idea 💡, planning, production, to implementation. Act as a brand representative for businesses while connecting them with the necessary resources to grow. Work directly with their internal team to successfully achieve marketing & sales goals. Our Expertise includes (but not limited to):- Small Business Consulting - Social Media Strategy & Management- Creative Direction/Content Creation
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Content Creator/ Small Business InfluencerNia Simone Epps - Influencer Jul 2021 - PresentChicago, Illinois, United StatesRepresent companies & organizations as brand ambassador/ influencer by creating entertaining yet informative content and act as a liaison on their behalf driving traffic to their store locations & websites.Create high-quality content (Copy, Photography, Videography & more) that is designed to speak to your audience, get them engaged, & interested in working with brands and purchasing their products.Continuously update internal content based on audience feedback & data allowing the team to anticipate and predict future content that effortlessly converts. -
Provider Technical Specialist/ Quality AnalystBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Jan 2014 - Feb 2018Chicago, IllinoisCollaborated directly with leading analysts and developers to develop, implement, and maintain the Online Applications which supported customer service benefit data and call records for over 3 million subscribers.Worked in conjunction with senior management, business development team and programmers to create and document reusable test cases for new software applications.Established relationships with internal and external customers and negotiated deals, including executive leadership and director level decision-makers, resulting in significant increase in revenue for enterprise.Created instructional/informative communication deliverables for internal and external audiences and provided hands-on training, including live presentations, for major accounts. -
Founder | Fashion & Cosmetics BuyerFreelance Dec 2012 - Mar 2017Greater Chicago AreaFormed new business from the ground up, developing internal infrastructure, spearheading all aspects of operations from licensing and branding to art direction, fashion merchandising, retail forecasting, and online/offline presence.Identified and purchased innovative fashion accessories and cosmetics created by nationwide designers, manufacturers, and emerging artists, bolstering company's reputation as a leading supplier of unique items for creative professionals.Attended MAGIC and Stylemax trade shows, local markets, and online suppliers to establish relationships with vendors, negotiate wholesale merchandise pricing, and select products based on industry trends to ensure maximized profits for business.
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Group Benefits Specialist / Account ManagerBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Mar 2011 - Dec 2012Greater Chicago AreaPromotion from previous roleAdministered on and off-site support to account personnel, management and union benefit representatives concerning claims, financial processing and account management associated with major accounts including city employees and public school systemResponsible for managing several books of business and being the main point of comment for accounts such as City of Chicago, Labor Unions, and Cook County.Improved departmental training and mentoring programs by implementing departmental best practices and facilitating innovative curriculum to educate new and seasoned employeesLiaison among internal divisions, external individual and small group divisions throughout the implementation and enhancement processes of group health insurance products to provide member satisfaction
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Quality Assurance AuditorBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Mar 2010 - Mar 2011Greater Chicago AreaIdentified corporate and departmental errors by diligently examining system generated, random claims samples of inbound and outbound claim and telephone inquiries reported via Employee Performance Profile System to ensure information was delivered to customers timely, accurately and met departmental/ corporate guidelines✰ Performed reporting functions utilizing internal tracking systems and automated database management systems to track trends, patterns and identify improvement opportunities✰ Provides comprehensive quality feedback and suggestions on training needs, other recommendation and quality shortcomings to their team supervisor to improve Customer Advocate processing accuracy
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Lead Customer Advocate Technician / TrainerBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas 2008 - Mar 2010Greater Chicago AreaPromotion from previous roleActed as a real time, technical reference for a Team of 35-40 Customer Advocates during difficult, irate inquiries while resolving user issues with system access issues and navigation of online computer applications Identified and resolved telephone and written inquires by adjusting claims through the Blue Chip system, researching claim status, providing benefits using benefits database and verifying membership portal, then escalated high-priority incidents to upper management or Information Technology departmentDelegated departmental testing efforts between Subject Matter Experts to validate telephone inquiry dashboard and membership / benefits database product functionality
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Customer AdvocateBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas 2007 - 2008Educated customers of the benefits of their individual and group health insurance plans including managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care providerResponsible for analysis of complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Completed 8 Week Corporate Training Program including training of legacy/ GUI databases, internal internet applications, customer service process and compliance practices
Nia S Epps Skills
Nia S Epps Education Details
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Business Administration And Management, General -
Business Administration And Management, Fashion Merchandising -
Bachelor'S Degree
Frequently Asked Questions about Nia S Epps
What company does Nia S Epps work for?
Nia S Epps works for Pretty Prosperity, Llc.
What is Nia S Epps's role at the current company?
Nia S Epps's current role is Chief Creative Officer | Social Media Strategist | Goldman Sachs Black In Business Scholar | ForbesBLK Member I equip Women entrepreneurs to own the spotlight on social media & leverage powerful connections!.
What schools did Nia S Epps attend?
Nia S Epps attended Argosy University, Eastern Illinois University, Eastern Illinois University.
What skills is Nia S Epps known for?
Nia S Epps has skills like Leadership, Fashion Retail, Team Building, Public Speaking, Test Planning, Retail, Sales, Event Planning, Jira, Community Engagement, Merchandising, Quality Assurance.
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