Nicolas Bergeron Email & Phone Number

Global

Nicolas leads a global team focused on delivering exceptional customer experiences and driving successful implementation of Copperleaf’s asset management solutions.Nicolas oversees all aspects of service delivery, ensuring clients achieve maximum value from their investments. He brings extensive leadership experience from IFS, where he developed scalable.

Toronto, Ontario, Canada

As of September 2024, I am leading all consulting delivery activities (leadership, operation, P&L, talent management) for Copperleaf, an IFS company, as part of the post merger integration process.From January 2024, I have been responsible for leading globally the commercial and sales efforts, and inherently the growth of our Global Customer Services.

Paris, London, Madrid, Milan, São Paulo, Toronto

Key achievements: +110% consulting revenue achievement; brought back the consulting business to double digit margin %; reorganized the region leading to higher collaboration between teams, decreasing project risks and increasing higher customer satisfaction.Heading our Global Consulting Services organization for the Southern, Western Europe and Latam.

Toronto, Ontario, Canada

Responsible globally to provide IFS Strategic prospects and customers with the right portfolio of services and excellence, working with IFS Regional Customer Success Management and Customer Engagement teams to ensure proper execution of the Global Consulting Services Go-to-Market strategy: positioning value proposal, complex deal structure, pricing.

Toronto, Canada Area

• Key activities and duties:
• Responsible for leading and managing the sales of specialist consulting services for new and existing business for the IFS Aerospace and Defense Business Unit globally, in alignment and direct collaboration with the.
• Manage globally with IFS local and regional consulting leaders all A&D Consulting proposals in conjunction with IFS A&D Consultant experts.
• Manage the pipeline for A&D consulting services opportunities, reporting back to the VP, A&D Consulting global (~$30-$40M pipeline) and working closely with Regional Consulting Leaders
• Support the different IFS Regional Partners stakeholders in order to present A&D Consulting services best practices, enablement path, best way to collaborate wining as one, and integrate our partners ecosystem in.
• Serve as an escalation point for New Business Development and Value Added Sales problems and opportunities

Toronto, Canada Area

• Directly hired by the CRO to build the Customer Success organization including pre sales, onboarding, implementation, training and customer support. Managed a team of 3 CSMs
• Implemented new customer onboarding process decreasing onboarding from 3 days to <24 hours
• Defined key objectives, metrics and reporting in order to present weekly customer health and journey back to CRO
• Implemented new customer support system and processes (Zendesk), allowing to capture an accurate CSAT (83%), to decrease First Response Time under 2 hours, to cut Full Resolution Time by 2 by setting up integration.
• Acted as a central point of contact with all departments: Marketing (referral, case study), Product Management (feature requests triage, release notes), Sales (ARR, forecast & demo planning, customer health &.

Canada & US Central Regions

• Promoted in 2015 to report directly to SVP Global Consulting Services for the Americas, to lead the Canadian and then Central USA regions, responsible for the sales and delivery aspects of professional & education.
• Constant achiever for revenue and margin
• Selected globally for High Potential Program for Advanced Managerial level – SAG HQ - Germany – 2015, created and delivered the presentation of a new framework for Global Account Management to SAG Executive Board
• Served in a business development role by working closely with the product sales organization, participating in marketing events and campaigns, and collaborating with channel partners.
• Mixed different delivery models allowing maintaining a positive margin while delivering best value to customers in a shrinking license sales environment.
• Travel over 50% of the time to meet with prospects, customers, consultants and partners across assigned region

Toronto, Canada Area

• Promoted to a dual role, to lead the License sales team and to assume the Country Manager role for the Canadian region in order to keep FY16 viable, reporting to the SVP, Sales for North America.
• Achieved 300% of quota in 8 months
• Achieved 2nd largest license deal for Software AG in North America in 2016
• Managed a team of 4 Account Executives

Toronto, Canada Area

• Promoted to Manager and then Sr. Manager to lead all aspects of Professional Services in Canada for all lines of products since acquisition of IDS Scheer by Software AG
• Overachieved Consulting revenue targets in 2014 by 135% and attended Software AG Winner’s Club 2015
• #1 contributor 2013 in North America for Global Consulting Services sold
• Multiplied by 3 personal contribution to the Consulting Services business from 2012 to 2013
• Facilitated license deals by working closely with sales team (8 AEs and 2VPs), acting as a bridge with Customers, working as “one team”
• Multiply by 3 original SOW value by positioning additional resources by identifying early a key upgrade project

Toronto, Canada Area

• Note: Software AG acquired IDS Scheer in January 2011.
• Transferred from Paris to Toronto office to develop and to grow presence in the Canadian market.
• Responsible for pre sales, consulting sales, consulting delivery, project management and training
• Overachieved billable targets and acquired net new logos across Canada YoY

Paris Area, France

• Identified as the “go-to” Consultant to deliver complex BPM and EA projects, involved in projects across Europe and North Africa and expert trainer for ARIS BPM and EA solutions
• Sent to critical pre-sales activities to successfully support large license deals across EMEA and MENA regions
• Developed with IDS Scheer Corporate new ARIS BPM and EA methodologies and best practices

Course on « Business processes and information system within the enterprise » for Information System Master’s degree students.

Paris Area, France

Project management on Enterprise Architecture including IT application mapping.Requirements and Enterprise Architecture tool selection

Advanced Masters Science And Technology, Open Information Systems Engineering

Activities and Societies: ECP Graduates: promote Master's degrees in ECPThis Specialized Master's Degree aims to enable the student to.

Bachelor Of Engineering With Honors, Mechanical Engineering

Activities and Societies: French Connexion : Franco Scottish student association to promote France in Scotland (event, cheese & wine.

Iut, Industrial & Mechanical Engineering

Activities and Societies: Treasurer of the student's societyLes diplômés en G.I.M. seront confrontés à des ensembles au sein desquels les.