Nicholas Boyd Email & Phone Number

Lynnwood, Washington, United States

Managing quality control of support team members, ensuring team is operating efficiently to meet their expected goals and deadlines, providing the best customer service experience to our website clients. In addition to managing my team my responsibilities include:• Creation of training resources for clients and support team members including training videos, help documents, homework assignments and newsletters. • Provided in-depth training to our clientele on how to develop their Shopify store(s) including product loading/management, store settings (taxes, shipping and payments) website design and app management. • Once their website is live, provide training on marketing their business via social media, blogging, email marketing, SEO, shopping channels and paid ads.

Kirkland, Washington, United States

Since 2013 I’ve assisted the owners with performing miscellaneous marketing related tasks for the company’s website huggalugs.com. My responsibilities include:• Managing Shopify online sales channels including Google Merchant Center, Pinterest, Shop app. • Creation of website and social media content , and email marketing campaigns.• Providing training on best SEO practices as well as how to use tools such as Google Analytics, Google Search Console, Bing Webmaster Tools and Google Keyword Planner.• Perform design changes/updates to the website.

St Clair, Michigan, United States

Oversee the marketing department for Rod Trees Inc websites rodtrees.com. My responsibilities include:• Creation/management of product listings on our websites and on our different seller accounts/channels (Amazon and eBay) where we sold product.• Creation of website content (SEO), social media content and email marketing campaigns.• Creation/management of Ad Campaigns, G-Suite, Google Analytics/Search Console, Bing Webmaster Tools etc. • Perform design changes/updates to website.

Kirkland, Washington, United States

Oversaw the marketing team for Modular Organics main two websites climapod.com and gritelite.com. My responsibilities include:• Creation/management of product listings on our websites and on our different seller accounts/channels (Amazon, eBay, ETSY, Walmart, etc.) where we sold products.• Creation of website content (SEO), social media content, and email marketing campaigns.• Manage the customer service phone line and provide support to incoming customer calls as well as handle face-to-face interaction with walk-in customers.

Bothell, Washington, United States

Managing quality control of the support team members, ensuring they are operating efficiently to meet their expected goals and deadlines, providing the best customer service experience for Kreative’s website clients.• Broke the department into three teams (consulting, data entry and web support) to tailer to individuals strengths and streamline processes, resulting in a 300% increase in client site launches and cutting appointment wait times in half. • Creation of resources for clients including training videos, help documents, homework assignments and newsletters, including the training website: https://www.warheadtraining.com/• Development of new services and marketing programs to be sold by the companies sales team. • Managing relationships with partner companies to help generate rev share. • Developed web support training site: warheadtraining.com and created a majority of the videos/content on the site.

Redmond, Wa

• Provided in-depth training to our clientele on how to use our ecommerce software. Daily tasks included procuring suppliers, training clients on how to use store and product management tools, set up shipping and payment plans.• Once a clients site was live provided on going customer support on best SEO practices to help clients websites generate qualified traffic once their websites have been set live.

Redmond, Washington

• I provide in depth training to our client base on how to use our Ecommerce software which includes store and product management, setting up shipping and payment methods, as well as providing on going support on best SEO practices once clients websites are set live to help generate qualified traffic to their websites.

Redmond Washington

After spending my first 6 months at Visible focusing primarily on the search engine optimization for our clients websites I was promoted to manage the social media department.• With the new position I still manage all the tasks of my previous position, but I am now responsible for also providing clients with email/phone based support for their social networks which includes Facebook, Twitter, Google +, Pinterest and online blogging. • I educate clients on how to use the functions within their social media accounts, as well as how to best attract new followers to their social media networks by engaging those followers/customers in relevant and meaningful conversation with the main objective being to promote their online businesses and direct traffic toward their websites. • Tasks I manage include creating the social media accounts to best represent our clients businesses, installing social icons onto their websites, and sending, receiving and filing social design spec sheets among several other tasks. I also build Facebook Stores which entails creating and registering the clients account, uploading products and setting up their tax/shipping methods.

Redmond Washington

• Conduct market/keyword research to develop optimized webpage content, meta tags and write press releases for online businesses to make their websites more search engine friendly and increasing the traffic coming into their website in an effort to yield higher conversion rates.• Code finalized content using HTML and install it onto clients websites. • Provide email/phone based support, website analysis and marketing strategy evaluations for clients. • Create, install tracking codes and provide support for Google Analytics, Google Webmaster Tools and Bing Webmaster Tools accounts for our clients.

Bellingham, Washington Area

• Internal analysis project designed to help compile and identify all relevant and effective sources of social media communication they currently have in order to best reach their target audience.• Presented creative opportunities that our team developed to help better market themselves online in order to build more brand awareness, as well as some marketing/promotional tactics to boost their volunteer retention.

Redmond, Washington

Issaquah, Washington