Nic Hastings Email & Phone Number

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Returning to the home loan retention space I assumed the senior position in the Retention team. This involved stepping up to fulfill wider business improvement for the team, assisting our Product team with delegated tasks relating to our home loan customers and managing my team while our leader was on extended leave. With my accumulated Kiwibank knowledge.

Wellington & Wairarapa, New Zealand

In this secondment I was introduced to Change Management within Kiwibank. This involved a greater attention to detail and the need to engage with multiple stakeholders from across the wider business. Day to day I managed a marketing and change spreadsheet which compiled all of the marketing and change events for Kiwi Group and NZ Post that impacted our.

Wellington & Wairarapa, New Zealand

As a Direct Lending Representative I was introduced to the world of customer retention. As a part of this role I not only assisted Customer Growth Representatives in retaining their customers, I also started building my own customer portfolio. This involved negotiating with high value customers to balance the needs of the customer and the bank. We also.

Wellington & Wairarapa, New Zealand

With this role I specialized in investment and home loan banking for our priority customers. This involved working across multiple complex systems and interacting with a wide variety of teams. In this role I was introduced to sales techniques and monthly targets (KPIs) which I was always successful in meeting.

Wellington & Wairarapa, New Zealand

This was my first role in a contact centre where I was introduced to maintaining a strict schedule throughout the day, communicating with a person over the phone and was exposed to general banking terminology and systems.

In this role I was in charge of the day to day operation of the Island Bay Video store. This involved interacting with customers, cash handling, balancing multiple cash registers across NZ Post, Lotto and the video store. As a part of this role I had the responsibility of closing the store which included stock take, security checks and a cash float.

Bachelor Of Communication, Public Relations

Education record