Nica Joyce Lopez Email & Phone Number

• Responsible for tenant’s end to end cycle - From answering lead inquiries, processing rental applications, onboarding, move in/out or eviction.• Collect residents' income statements to verify residency qualification and confidential details for background and credit score checking• Process and verify applications in a timely manner which increase the likelihood of successful rentals.• Answer questions and inquiries through social media, email and phone, highlighted selling features and benefits of the property.• Contracted formal apartment leases and lease renewals• Processed and filed eviction and oversee the whole eviction process• Drafted reports and presentations for senior management to track lead traffic, feedback and property vacancies• Handled maintenance coordination.• Planned social media events and postings on aggregetor sites for rental properties that are harder to sell/rent.

GDH Consulting is a relationship based Information Technology Staffing Company that is growing at an alarming rate. There is a strong focus on providing our clients with highly qualified candidates in a fast and efficient manner without cutting corners. We have recently won Best of Staffing for the 8th year in a row, and we are ranked in the top 1% of fastest growing IT Staffing firms in the United States. The unique and personal way of building relationships on both the candidate and client side is a testament to our success.As a Recruiter for GDH Consulting in the Recruiting Operations Center, I recruit high level IT Leaders and place top professionals with our clients across the United States. Responsibilities include: - Develops and implements recruiting strategies to meet client needs.- Builds network and does cold calls to develop sales leads. - Develops candidate interest for available positions and client companies.- Proactively identifies top candidates by utilizing online databases, job boards, employee referrals, networking, and cold calling.- Reviews applicant credentials, assess qualified candidates, and partner with account managers to determine interview requirements.

Ncr - National Capital Region, Philippines

•Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc•Conducted phone interviews to pre-screen candidates, verified their qualifications, availability, and compensation requirements; documents these interviews•Set up interviews with candidates and hiring managers• Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building•Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Ncr - National Capital Region, Philippines

• Listened to and resolved customer complaints regarding services, products, or personnel• Monitored the performance of the agents on shift to ensure that all the KPI's are met. Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business• Provided assistance to agents in performing difficult or complicated duties. Assisted clients on cancelling and upgrading accounts• Planned and prepared work schedules and daily staffing reports, and assigned tasks and specific duties to agents• Attended company meetings for updates and coordinated work activities with other departments.• Generated reports at the end of the shift to assess the shift's performance, kept records pertaining to complaints, bonuses issued, account closures, exclusions etc. on a daily basis.• Directed and supervised employees engaged in sales and customer services on all channels. (Live chat, phones and emails)• Assisted with the training of newly hired agents and newly promoted officers

Ncr - National Capital Region, Philippines

• Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.• Suggested and checked alternate spellings, locations, and/or listing formats to customers lacking details or complete information.• Offered special assistance to persons such as those who are unable to dial or who are in emergency situations.• Updated directory information.