Nica Lacuarta Email & Phone Number

Angeles, PH

Angeles, Central Luzon, Philippines

- Support clients and manage accounting professionals- Outline job descriptions based on client staffing demands and requests, including determining hours of operation, which will be the basis used for team member schedules.- Partners with Recruitment to close job openings, including endorsing client feedback (rejection or approval of candidates) to.

Managed training, webchat support, and quality teamsBuilt training programs and prepare teaching plans Developed and deliver training courses such as leadership training and soft skill training coursesEvaluated ongoing programs to ensure that they reflect any changes in a timely manner Lead and managed the new hire orientation processCreated department’s.

Trained existing employees Ensured that front-liners complete their e-learning courses on the set due date by clientsSent completion reports

Clark, Pampanga

Analyzed KPI trends and creating action plans Presented and developed front-liners to ensure they meet the set goalsSent and updated attendance report for the LOB

Angeles City, Pampanga

Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Facilitated foundation and product training for a class of 15-30 staffAdministered performance reviews to evaluate each trainee's progress. Managed new hire performance from day 1 to their first 30 days in productionTrained new and existing.

Angeles City

San Fernando City, Pampanga