Deanica Sevilla Email & Phone Number

Toronto, On, Ca

North York, Ontario, Canada

Toronto, Ontario, Canada

• Supported process improvements and standardization by contributing innovative ideas and creatively solving challenges.• Liaised with Field Operation, Platform Operation, and Product teams to ensure the service scope of work aligns with checklists and Quality Audit forms. • Helped manage and assign tasks to the Quality team, ensuring efficient workflow and task completion.• Researched information to assist with project development and provided support to the Field Operations team as needed, ensuring smooth operations and effective project execution.

Manila, National Capital Region, Philippines

• Successfully supervised staff, assigning duties and responsibilities that resulted in a 40% increase in overall efficiency.• Oversaw daily project operations, ensuring adherence to timelines, budgets, and quality standards, resulting in a 98% customer satisfaction rating.• Utilized strong problem-solving skills to analyze complex situations, leading to the successful resolution of critical property issues, resulting in a 30% increase in operations efficiency.• Identified and resolved issues, including customer complaints and supply shortages, achieving a 25% reduction in customer escalations.• Employed entrepreneurial mindset in creating, analyzing, and monitoring financial activities, such as salaries, expenses, income, and more, with a focus on maximizing profitability and sustainability.• Create, analyze, and monitor financial activities, such as salaries, expenses, income, and more.• Maintained client relationships by addressing inquiries, securing bookings, ensuring quality stays, and resolving concerns.

Manila, National Capital Region, Philippines

• Increased customer satisfaction by maintaining regular communication with customers and tour suppliers, resulting in a 20% decrease in customer complaints and a 15% increase in positive customer feedback.• Enhanced customer experience by preparing detailed itineraries tailored to client preferences, resulting in a 90% in customer satisfaction ratings and a 60% rise in repeat bookings.• Demonstrated expertise in Europe tours, customized tours, and corporate international tours, successfully organizing and managing trips with 100+ travelers per trip, resulting in a 15% increase in group bookings.

Manila, National Capital Region, Philippines

• Managed sales and business operations, overseeing customer services and client engagements.• Led monthly and weekly meetings, providing personal development, training, and mentorship.• Attended technical and personal development training sessions for growth and development.

Antipolo, Calabarzon, Philippines

• Assumed flexible roles as a trainer, mentor, and executive assistant for organized events.• Managed schedules, appointments, files, and expenses with confidentiality.• Provided video and photo editing services for personal testimonies and presentations.

Manila, National Capital Region, Philippines

• Developed and modified ETL processes based on client requirements.• Conducted quality assurance by validating ETL and SQL results.• Created technical and non-technical documentation, including issue logs and client reports.• Provided operational support for the client system's weekly and monthly runs.• Interacted with clients for debugging and troubleshooting.• Performed data validation and created technical documentation.

Makati, National Capital Region, Philippines

Graduate Certificate, Global Business Management

Bachelor'S Degree, Information Technology