Responsible for all IT infrastructure initiatives and directives that impacted the location.• Provided 1st and/or 2nd level PC support as applicable for desktop, basic application, and telecom support at two Eaton locations - one HQ office with 61 users and a production site with 200 users. Resolved tickets (incidents and requests) generated by the Service Desk ticketing system (Remedy) to provide the customers with a workaround or a fix. • Participated in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers. • Performed daily activities relating to IT Site Infrastructure Support (SIS) of Data Networks – especially LAN, PCs, Servers, Telephony, and related systems. • Performed testing and evaluation of systems as part of a team. • Performed analysis of system related issues. • Created system documentation and best practices in concert with other team members. • Researched assigned technologies, determined business requirements and proposes changes.• Coordinated, scheduled, tested, implemented and documented application upgrades or patches.• Maintained control of desktop software and hardware in order to ensure license compliancy and asset management. • Implemented software and hardware upgrades to support IT initiatives and comply with established standards. • Partnered with other groups to seek out opportunities to increase end-user operational efficiency.• Representative Projects: Collaborated with Windows XP to Window 7 migration project taking care of Southern Pines, NC site and also assisted with other NC sites to keep the North Carolina Zone SIS matrix high. Application package Implementation Team. (MFG/Pro, JetForms, Radley, Loftware barcode and Factivity Systems). Managed local systems (network, AS/400, MAPICS, MFG/Pro).

Managed AS/400, MAPICS and local area network. Initiated and set direction in AS/400, MAPICS and network updates. Served as Liaison with Eaton Telecomputer Center (TCC) to coordinate system maintenance down time for AS/400. Supervised network personnel in Division, managed and outsourced programmers to complete projects on time. • Managed and negotiated with third party vendors. • Managed and supported IT issues in Eaton Molded Product in Juarez, Mexico plant. • Contributed with the selection of MFG/Pro as new standard ERP system for division and participated in the implementation. • Led shop floor Data Collection Systems and maintained security in MFG/Pro to comply with SOX. • Project managed any changes to barcode, Data Collection and Payroll Systems.• Oriented to the Lean, Eaton Business Systems (EBS) initiatives and followed Eaton Ethic and Policies.

Analyzed business procedures to convert into programs. Increased effectiveness and work flow. Purchased and installed Personal Computer Software. Maintained Manufacturing Accounting Production Information Control System (MAPICS) applications. • Representative Project: Managed application package implementation, information strategic plan (Migrated IBM System/36 to AS / 400).