Nic Atkins work email
- Valid
- Valid
- Valid
Nic Atkins personal email
Recently accreditated in Prince2 Agile at Practitioner level, I am a highly focused, reliable and effective Unified Communications expert with specialist skills in Avaya platforms Communication Manager, System Manager, SBC, Sessions Manager, CMS and SIP call routing. I also have vast experience on Verint WFM and call recording platforms as well as Cisco ICM, CCaaS products such as Microsoft Teams and Genesys. I am a confident, ambitious, self motivated individual who works well on my own and as part of a team. I have 28 years of telephony experience and I have worked closely with many other IT departments, both technical service based, which has provided an excellent knowledge base over essential IT areas.I am Avaya ACIS certified to compliment my many years of hands on experience.With my new Prince2 Agile accreditation I am looking forward to combining this with my vast technical knowledge with Unified Communications projects.
-
Voice Support EngineerBt GroupSouthport, Gb -
Avaya ContractorLeeds City Council Nov 2023 - May 2024Leeds, England, United KingdomAssisting the transition to a new voice platform -
Voice EngineerSpg Transformation Jan 2023 - Apr 2023 -
Avaya SmeM&G Plc Jul 2021 - Jun 2022United KingdomProviding Avaya support during transition to Avaya Onecloud -
DirectorAtkinsuc Ltd Aug 2020 - Aug 2021Southport, England, United Kingdom
-
Voice Technical ArchitectJohnson Controls Apr 2021 - Jul 2021Excited to start a new position at Johnson Controls as Technical Voice Architect. -
Telecommunications SpecialistIris Software Group Aug 2020 - Dec 2020Manchester Area, United KingdomFulfilling Contract to provide consultation & technical support during Voice transition programme. -
Technical Support EngineerIp Integration Jun 2017 - Aug 2020Manchester, United Kingdom -
Voice Network EngineerThe Co-Operative Group Mar 2016 - Jun 2017Manchester, United KingdomContract role to support the Co-Operative Group and Bank -
Telecommunications SpecialistCapita Customer Management Sep 2015 - Feb 2016Leeds, United KingdomReturned to work alongside Capita delivery team for a large scale back office migrating between multiple sites in Leeds. Assisted with final client migrations to a central Avaya Aura platform with dedicated Verint Call recording facilities. Generated a client specific report to produce accurate analysis of call recording accuracy. Avaya Session Manager & SBC administration -
Telecommunications SpecialistCapita Transformation May 2015 - Sep 2015Arlington Business Centre LeedsWorking alongside Capita Transformation team to help consolidate and migrate the Telefonica O2 VCC from various Avaya CM platforms to a central CM 6 platform running alongside Genesys. Also upgrade to CMS 16 whilst migrating to a new IVR platform with enhanced features. I am also involved migrating the existing voice recording platform from Verint Impact 360 V10 and an existing Qfiniti platform to Qfiniti V10 to provide voice and screen recording with enhanced DPA.
-
Telecommunications SpecialistCapita Customer Management Feb 2015 - Apr 2015Dearne ValleyWorking alongside Capita delivery team migrating existing clients from Avaya CM 4 & 5 to CM 6 platform. Also upgrade to CMS 16 and migrate voice recording platform from Verint Impact 360 v10 to Verint Impact 360 v11. The delivery team are also responsible for installing call centres ranging from 12 seats to 1200 seats across various sites.
-
Verint SpecialistContractor For Capita Customer Management Apr 2013 - Feb 2015LeedsWorking alongside Capita staff on the migration of customers from various Voice recording platforms to Impact 360 Version 11. Also providing ongoing support for voice recording platforms such as Nice 3.5 & 4.0, Verint Impact 360 versions 10 & 11. I also provide support to multiple versions of Avaya IP systems from Definity 9.3 G3r to Communications manager versions 4, 5 & 6 and CMS R13 to R16.
-
Senior Telephony AnalystNdk Tech Ltd Mar 2013 - Apr 2013Liverpool, United KingdomIndependent contractor providing Telecoms support to Capita ITS on a government contract. Currently supporting Avaya Communications Manger 5.2, CMS version 16.1, AES 4.2 and Spectrum Wallboards. Verint Impact 360 (Ultra 10) and Other platforms include Verint voice recording platforms. Also provide support for Cisco ICM call routing IVR platform, version 7.5.2, VMware vSphere hosting server 2003 systems and Microsoft SQl 2005.
-
Senior Telecoms Support/Infrastructure SpecialistCapita Nov 2002 - Mar 2013Liverpool, United KingdomProvided support across multiple sites for Avaya CM 5.2, CMS R16, AES 4.2 servers & Spectrum Wallboards. Also supporting Verint's Impact 360 (Ultra 10) voice recording platform & Cisco's ICM (R7.5.2) call routing & IVR platform.I have been responsible in 2 Avaya major system upgrades and 3 on the Verint Voice Recording system.Recently taken over the responsibilities of Team Leader of the Technical Services team. Also providing support for Wintel estate using VMware's vSphere product to manage virtual MS 2003 servers alongside physical units & NetApp filers for storage. Administering SQL databases on the Verint estate is my latest skill set that I am working on.
-
Telecoms AnalystCsc Computer Oct 1998 - Nov 2002Whilst working at CSC I provided 1st line remote support form the British Aerospace Wintel estate at various sites. During a transition of service to a new support site I became responsible for supporting & managing the Avaya systems running the helpdesk.Provide support & basic maintenance for the onsite 1st line helpdesk. Involved installing new Avaya G3R switch for 1st line support desk & providing ongoing support alongside Lucent. I also provided custom CMS reporting through CMS & IVR call routing management.
-
Account ActivationTelewest Sep 1997 - May 1999During my time at Telewest I was repsonsbile for activating new phone lines for customers & assisting with the number portability from BT customers.
-
Telecoms SupportTelewest Communications Sep 1995 - Oct 1998Initially activating newly installed Cable phone lines & Cable TV. Moved into switch administration creating new lines & fault resolution. Worked on the initial stages of number portability, where customers where able to transfer their existing home phone numbers from BT to a new Cable line.
Nic Atkins Skills
Nic Atkins Education Details
-
Runshaw CollegeC
Frequently Asked Questions about Nic Atkins
What company does Nic Atkins work for?
Nic Atkins works for Bt Group
What is Nic Atkins's role at the current company?
Nic Atkins's current role is Voice Support Engineer.
What is Nic Atkins's email address?
Nic Atkins's email address is ni****@****ve.coop
What schools did Nic Atkins attend?
Nic Atkins attended Preston College, Runshaw College, Preston College, Parklands High School, Preston's College.
What are some of Nic Atkins's interests?
Nic Atkins has interest in Football, New Technology, Reading, Golf, Movies.
What skills is Nic Atkins known for?
Nic Atkins has skills like Cisco Technologies, Itil, Windows Server, Servers, It Service Management, Service Delivery, Call Centers, Avaya, Infrastructure, Service Improvement, Telecommunications, Vmware.
Who are Nic Atkins's colleagues?
Nic Atkins's colleagues are Claire Green, Asif Khan, Bhavanishankar Ramanaidu, Marites Guibone, Rakesh Kumar, John James Hawkesby, Ankush Shukla.
Not the Nic Atkins you were looking for?
-
1zoeller.com -
-
-
Nic Atkins
Qualified Legacy Protector And Sports Conditioning Coach - Health And Wealth In OneWest Rand
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial