Nic Baack Email & Phone Number

Rodanthe, NC, US

Rodanthe, North Carolina, United States

• Actively manages over 100+ client relationships during and after lessons to create a seamless customer experience and raise the repeat customer rate
• Established and maintained relationships with clients to provide extra services after the lesson was over, i.e., rebooking lessons, purchasing new gear, and reviewing material for client development outside of lessons
• Analyzed meteorological reports to determine the best locations and times; would adjust schedule to meet client needs based on the available conditions
• Taught beginner to intermediate kitesurfing lessons in a variety of conditions including light winds, high winds, flat water, and in the ocean when there is swell
• Taught beginner to intermediate wing-foiling lessons in flat water with minor wind swell in light winds and high winds
• Evaluated individual client needs to create a program that can be coached during in person sessions and create specific goals that clients can work towards when not with a coach

Rodanthe, North Carolina, United States

• Managed daily operations of a Shopify online storefront, processed 50+ orders daily, and worked with key team members to proactively manage surges in orders or discrepancies in inventory
• Preperatorialy reached out to customers to confirm shipping and delivery timetables, upsell accessories, and correct any order mistakes
• Integrated Netsuite into daily operations, i.e., imported orders from shopify storefront, built sales orders, billed cash sales and invoices, generated return authorizations, and helped manage inventory
• Updated business management software with each order to help align actions across buying, accounting, shipping and other departments
• Created sales goals with managers and across the team with actionable steps to meet quarterly goals
• Managed a list of leads and frequent recurring customers, created emails with specific, individualized calls to action about new products that were customer specific

• Developed an online art education platform and necessary pricing models
• Designed and built an education platform using WordPress and integrations like WooCommerce, Stripe, and Google Ads and Listings
• Created promotional materials for Instagram, TikTok, YouTube, and the company’s news blog and mailing list
• Filmed and edited all art education videos for the platform and looked at key metrics to determine what lessons had the best reception

Nags Head, North Carolina, United States

• Conducted seasonal hiring, communicated with, and onboarded new employees
• Screened applicants to ensure they were an appropriate fit and both stakeholders had mutually aligned goals
• Scheduled over one hundred reservations each day and coordinated payment for each
• Designed curriculum for training new instructors focusing on pilot development

Nags Head, North Carolina, United States

• Facilitated hang gliding education programs and coursework for novice and advanced stakeholders
• Trained new instructors on hang gliding elements focusing on safety, processes, and soft skills
• Developed engaging instruction method, designed interactive materials and participant resources, stimulated discussion with presentation and information
• Coordinated team members and strategized with management to provide best experience for stakeholders
• Challenged new instructors to expand knowledge by facilitating clinics over a wide area of study
• Communicated with team members daily; formulated plans with managers weekly, shared and analyzed reports affecting instruction and attendance

Nags Head, North Carolina, United States

Urbandale, Iowa, United States

• Implemented lesson plans to engage elementary and middle, kindergarten through eighth grade, in core learning; i.e. math, reading, writing, social studies, and science
• Consulted with institution’s educators and developed relationships to support goals during guest instruction
• Communicated with faculty and other educators to maintain order and motivation during teaching
• Encouraged and developed education with student programs and rewards
• Clarified instruction and content and directed key stakeholders during daily tasks
• Monitored education and social relationships; encouraged positive communication and peer assistance

Nags Head, North Carolina, United States

• Collaborated with Lead Hang Gliding Instructor and Management
• Instructed novice stakeholders while enforcing basic safety measures
• Assessed on-site conditions and relayed information to team members

Urbandale, Iowa, United States

• Designed and implemented behavior programs for students in Kindergarten through 6th grade
• Supported faculty and educators by facilitating education and communication with key stakeholders
• Assessed areas for program improvement and worked with administrators to construct necessary changes

Bachelor Of Science - B.S. In Business Administration, Entrepreneurship

Activities and Societies: Poole Council

Working Towards B.S. In Business Administration, Entrepreneurship/Entrepreneurial Studies

Activities and Societies: Phi Beta Lambda

Working Toward Bachelor Of Architecture, Environmental Design

Activities and Societies: Environmental Design Student Association (EDSA), APDesign Plot Club, Rock Climbing Club