Executive Director Of Information Technology
Current- Oversight of overall IT operations of the organization, eight school districts, and five government entities, including budget control and allocation ($2M), strategic planning, and project management-Strategic direction of 22 IT staff members responsible for network and systems administration, as well as daily end-user support- Ensuring the provision of first-rate customer service through the following:o Utilization of cloud services such as Google Suite, Microsoft O365, and Amazon Web Services to effectively address their technical needs and requirements;o Assignment of tickets to the appropriate technician or queue based on customer needs; ando Following up on SLA issues to ensure tickets were resolved and technicians received necessary support from tier 2 and 3 support technicians- Management and completion of access control, security, and network switch projects within allotted budget and time frames through hands-on supervision of staff and close monitoring of procurement and inventory- Collaboration with technicians in guaranteeing rapid resolution of customer complaints- Administration of the Commercial Print Services Division and assigned personnel to ensure alignment of design and print jobs with budget and time constraints
