Tian Z. Email & Phone Number

I am a Processes and Services Engineer at Step Global, a leading provider of innovative ICT solutions for various industries. I have a Master of Business Information Systems from Monash University. I am passionate about using my skills and knowledge to improve business processes, deliver quality products, and coordinate project teams.In my current role, I support the development and implementation of ICT projects for clients, using tools such as Tableau, SQL, and Excel to perform data analysis and visualization, process mapping, and quality assurance. I also communicate and collaborate with the management and programmers to exchange ideas and feedback and ensure client satisfaction and market confidence. Previously, as a Support Lead, I managed the help desk team and provided technical assistance and training to users. I have achieved multiple certifications in AWS, ITIL, and other relevant areas. I am motivated to pursue a career as an IT business analyst, where I can leverage my expertise and experience to help non-profit or art organizations achieve their goals and make a positive impact.

Listed skills include System, Research, Microsoft Office, Public Speaking, and 6 others.