Nicci Chaplin Email & Phone Number

Melbourne, Victoria, Australia

Reporting to the Head of Marketing, responsible for Lonsec’s multi-brand client and corporate communication strategies.Specific responsibilities and achievements: Manage suite of marketing and sales collateral and content to reflect value proposition to deliver sales and lead generation targets Manage all Lonsec’s external communications and press.

Melbourne, Victoria, Australia

Reporting to the Head of Customer Services, I managed all inbound online customer services queries for the Gorman brand, liaising with stores, warehousing and design teams to solve customer queries within the agreed timeframes.This was an interim role while I was taking a career break from financial services.

Melbourne, Victoria, Australia

I help women take control of their personal brand by offering made to measure clothing and personal styling.

Melbourne, Australia

• Reporting into the Head of Investment Management, Innovation and Brand, responsible for FIIG’s brand and communication strategies across all client segments and marketing lead for Private Client and Debt Capital.
• Custodian of FIIG brand across all media, sectors and client touch points, including delivery of a complex re-brand roll out on time and budget.
• Created and managed suite of marketing and sales collateral to reflect brand and value proposition to deliver sales and engagement targets, including transforming complex and technical copy into easy to understand.

• Reporting into the Head Of Marketing, responsible for creating and delivering the marketing, communications and PR strategies across the four High Net Worth lending desks (£15m+ loan value) within Investec Specialist.
• Manage marketing, advertising and PR campaigns for Structured Property Finance desk to achieve increased lending targets including launch of thought leadership program.
• Collaborated with the Heads of lending across the four High Net Worth lending desks to drive increased targets.

London, United Kingdom

• Reporting to the European Marketing Director, responsible for development and delivery of marketing campaigns and sales material for iShares Exchange Traded Funds (ETF) to the UK wealth, adviser and institutional.
• Plan and deliver integrated marketing campaigns for fund launches, utilising email, web microsites and direct mail to achieve sales targets for each fund.
• Manage email marketing programme, including editorial content of ‘Market Matters’ newsletter to 5000 subscribers, to support iShares thought leadership credentials.

• Reporting to the Marketing Director, responsible for the development and delivery of B2B sales and marketing material for off-shore funds to European and North American markets.Specific responsibilities and achievements:
• Manage all fund marketing and sales material for 35 funds across and 10 sub brands to achieve client acquisition and sales targets.
• Successful management of £2m annual marketing budget through internal campaign spend evaluation and agency management.

• Reporting to the Head of Strategic Relations, project management of production of new regulatory documents and fund facts sheets, including the outsourcing of production to third party vendor.Specific responsibilities.
• Project manage outsourcing production of fund factsheets, including vendor selection, resulting in a cost saving of c£35k per annum, representing 5% annual marketing spend.

• Reporting to the Head of European Marketing, manage creation and delivery of B2B sales and marketing material for off-shore funds to European, North American and Asian markets.Specific responsibilities and achievements:
• Manage all fund marketing and sales material, including fund presentations and sales aids collateral, web content and email campaigns, for 35 funds across ten sub brands to achieve sales targets.
• Executed successful fund specific email campaign to North American market that increased flows from this market by 50% (value c$1.5m).

• Reporting to the Head of Marketing, responsible for planning and delivery all B2C marketing and communication strategies for J.P. Morgan’s suite of open-ended retail funds. Specific responsibilities and achievements
• Plan and deliver customer communication and marketing campaigns for all open-ended retail funds, including email, consumer website and direct mail to achieve sales targets.
• Create marketing collateral, regulatory documents and web functionality for new client account management platform.

• Reporting to the Head of Marketing, develop and manage all B2C communication and marketing strategies for unit trust retail investments to external, internal and prospective investors.Specific responsibilities and.
• Plan and deliver customer communication campaigns for direct unit trust retail investments, including direct mail and national advertising to achieve client acquisition and investment targets.
• Successful management of £1.1 million budget through management of external creative and media agencies and mailing houses.

Reporting to the Head of Marketing, develop and manage store card marketing and communication programme for card holders, prospects and stores, including all external and internal communication.

ResponsibilitiesDevelop and implement customer segmentation strategy.Develop and implement customer contact strategy, both on and off line.Project manage introduction of Thunderhead software across company.Project manage introduction of FSA rules and guidelines for general insurance products.Manage three direct reports.

Grad Dip Arts (Politics), Politics

B. Bus (Marketing), Marketing, Business