Nicci Chapman

Nicci Chapman Email and Phone Number

Sr. Manager, Digital Product Transformation @ Charles Schwab
United States
Nicci Chapman's Location
Charlotte, North Carolina, United States, United States
Nicci Chapman's Contact Details
About Nicci Chapman

• Proactive and dynamic strategy and operational leader certified and experienced in various implementation methodologies, product operating model best practices, client experience driven product improvements and corporate operations.• Strong team leader and communicator across all levels of an organization including executive management, cross-functional teams and vendors.• Fifteen years of experience delivering on large, complex initiatives in Information Technology (IT) and Business Strategy and Operations for a multitude of clients in addition to growing internal Practice improvements, revenue, culture and capabilities.• Brings a value based solution and process optimization focus to strategizing and executing on initiatives.• Accustomed to working autonomously and as part of a team while navigating in ambiguity, being a self-starter and working in fast-paced environments.

Nicci Chapman's Current Company Details
Charles Schwab

Charles Schwab

View
Sr. Manager, Digital Product Transformation
United States
Website:
schwab.com
Employees:
33019
Nicci Chapman Work Experience Details
  • Charles Schwab
    Sr. Manager, Digital Product Transformation
    Charles Schwab
    United States
  • Slalom
    Principal, Business Advisory Services
    Slalom Jan 2021 - Present
    Phoenix, Arizona, United States
    Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In over 40 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers.Management and Leadership• Manage direct report Practice teams and project delivery teams on complex cross-functional programs. Provide mentorship, support and leadership driving Capability and Business Development initiatives across the market. Manage multiple multi-million dollar project budgets; responsible for over $2.5m in revenue income yearly.Fortune 500 Financial Services Digital Product Transformation• Product Operating Strategy, Product Management delivery, Team Leadership and Engagement Leadership on a high profile digital lending platform SaaS implementation for a Fortune 500 Financial Services Provider.Natural Resources Field Mobilization • Provide Scrum, Project Management and Agile Advisory services for a Program of digital transformation initiatives to support field worker mobilization for the largest electric utility company in the state.State Agencies Program and Product Delivery• Lead a cross-functional team in a transformational licensing management Salesforce application development, dramatically improving processing times, decreasing labor and material costs, and increasing customer service and access to data.State Agencies Program and Product Delivery• Lead a cross-functional team in a transformational licensing management Salesforce application development, dramatically improving processing times, decreasing labor and material costs, and increasing customer service and access to data.
  • Slalom
    Consultant, Business Advisory Services
    Slalom Aug 2019 - Jan 2021
    Phoenix, Arizona
    Consult on contract consolidation analysis and process optimization for a national healthcare merger.
  • Avertium
    Consultant Project Manager, Avertium (Previously Terra Verde Services)
    Avertium Jun 2014 - Aug 2019
    Phoenix, Arizona Area
    Large State Agency Portfolio Project Management• Manage a portfolio of diverse and complex issues relating to large system implementations.• Develop project operational processes and tools and train teams on best practices.• Establish and maintain working relationships across multiple State Agencies, Functional Groups, and Technical teams and leaders.Projects Include:• Electronic Procurement Solution (EPS) implementation – Direct the implementation of a SaaS electronic Source-to-Pay and Contract Management solution on behalf of the Agency as part of a statewide project.• Project Approvals Systems Upgrade - Lead systems solution analysis, requirements gathering and application implementation; drive continuous improvement through process evaluation.• Operational Project Management Consultation - Develop operational project management strategies and best practices to increase project status reporting by 95%; improve analysis, prioritization and delivery of business objectives. • Data Governance - Drive creation of a new agency-wide reporting and data management system, collaborating with cross-functional teams and reducing data analysis waste by 80%; pilot and champion strategic Data Governance policies and procedures.• Financial Enterprise Resource Planning (ERP) System implementation - Manage schedule, deliverables, risks and resources throughout software implementation lifecycle of a $70+ million statewide financial ERP (SAP) system.
  • Uk Government
    Project And Marketing Contractor
    Uk Government May 2009 - Jul 2013
    Leeds/London, Uk
    Project Manager Consultant managing a portfolio of technical and operational projects as part of the establishment of a national governmental body.Communications and Project Consultant supporting Social Enterprise Sector growth in Health Care.

Nicci Chapman Skills

Project Management Project Planning Stakeholder Engagement Event Management Microsoft Excel Management Social Networking Marketing Policy Marketing Strategy Online Advertising Marketing Communications Photoshop Microsoft Office Social Media Email Marketing Microsoft Word Online Marketing Customer Service Public Sector Strategy Social Media Marketing Ms Project Powerpoint Event Planning Strategic Planning Program Management Leadership Stakeholder Management Public Relations Start Ups Business Planning Digital Marketing Corporate Communications Press Releases Microsoft Powerpoint Digital Photography Community Engagement Public Speaking Visio It Project Implementation Jira Microsoft Project Pmp Prince2 Business Process Improvement

Frequently Asked Questions about Nicci Chapman

What company does Nicci Chapman work for?

Nicci Chapman works for Charles Schwab

What is Nicci Chapman's role at the current company?

Nicci Chapman's current role is Sr. Manager, Digital Product Transformation.

What is Nicci Chapman's email address?

Nicci Chapman's email address is nc****@****dot.gov

What is Nicci Chapman's direct phone number?

Nicci Chapman's direct phone number is +160271*****

What skills is Nicci Chapman known for?

Nicci Chapman has skills like Project Management, Project Planning, Stakeholder Engagement, Event Management, Microsoft Excel, Management, Social Networking, Marketing, Policy, Marketing Strategy, Online Advertising, Marketing Communications.

Who are Nicci Chapman's colleagues?

Nicci Chapman's colleagues are Dylan Caples, Amy Buser, Nicole West, Cfp®, Maarta Sanders, Aven James Wright, Rebecca A. Acevedo, Priya Darsini Thangaraj Csa, Cpba.

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