Niccola P. Email & Phone Number

Hillsborough, Nc, Us

Beech Mountain, North Carolina, United States

• Owner of Nicki's Nook, LLC. for ski suite investment property on Beech Mountain, NC •Manages operations, property management, assists in emergency response, and handles reporting•Renovates and initiates process improvements

Telecommute

• Assists with quality audits for No Surprise Act (NSA) cases for provider liaisons, and advisor ENRP and MNRP cases, averaging 31 audits per week• Creates Quality Superstar and Compassion Awards to recognize teammate accomplishments for leadership • Collaborates with senior analyst and leadership to improve and utilize LEAN methodology for NSA reporting• Created a presentation on "Continuous Improvement" to assist in teammate company course trainings• Assists with quality audits for Advisors, and special projects for leadership analysis • Collaborates with auditors to assist with process improvements and track trends • Article contributor for operations newsletter

Telecommute

• Created Naviguard Newsletter to encourage interdepartmental engagement with leadership• Maintained project management tools, organizational processes, leadership meeting minutes, along with onboarding tasks • Assisted with reporting for Provider Liaison leadership• Trained and mentored other coordinators• Utilized LEAN methodology to create process improvements for the quality department

Telecommute

• Part-time remote volunteer position assisting the ARC Regional Chief Operating Officer • Volunteer coordinator for community assessment model and Power BI dashboard creation for 21 ARC locations• 2024 - 2025 Project assisting in coordination of UNC Kenan-Flagler Business School - Vetter Dean's Fellows Program with ARC

Telecommute

• Fully remote volunteer screener for other potential volunteers utilizing HR-related skills to direct volunteers strategically within ARC's 600+ volunteer assignments

Raleigh-Durham, North Carolina Area/Telecommute Since March 2020

• Assisted in scheduling for critical care faculty and managed Chief's calendar• Created and maintained divisional department databases for 18 intensivists • Coordinated submission of research papers and grants through the knowledge of IRB processes, while utilizing marketing strategies with pharmaceutical entities • Assisted with departmental research such as Critical Care and Perioperative Population Health Research unit (CAPER) through project coordination and strategic support • Managed physician onboarding, reimbursement, and compliance • Coordinated pandemic planning for COVID 19 including ICU backup schedules, and assigning 285 faculty, residents, and CRNAs to their PAPR and Stryker helmet PPE training • Created and coordinated monthly Critical Care newsletter to improve physician engagement within the division across 4 hospitals

Charlotte, North Carolina Area

• Improved blood drive participation through SAS data analysis, blood drive coordination, and education • Networked within the community to encourage more involvement in blood donation through public speaking, television appearance, and Charlotte Healthcare Executive Student Organization Events Coordinator leadership role• Documented personal journey of first blood donation

Carolinas Medical Center

• Conducted daily meal rounds, serve as a liaison between nursing and dietary for oncology service• Managed qualitative and quantitative patient satisfaction data reporting for Levine’s Children Hospital in excel• Analyzed data to implement process improvements• Performed care event investigations• Assisted in training Patient Ambassadors for other Atrium hospitals

Carolinas Medical Center

• Managed components of CaterTrax program under Catering Director for Carolinas Medical Center• Managed inventory Par Levels for 10 Doctor's Lounges• Utilized LEAN methodology for CaterTrax reporting• Managed HR-related tasks for Director and assisted with compliance• Planned and facilitated catering events for the district

Charlotte, North Carolina Area

• Supported client service team ensuring client expectations were met• Managed components of a Mass Tort program under Project Manager• Provided project status reports to the program manager• Used LEAN methodology to increase report efficiency through macro creation

West Boca Medical Center

• Managed compliance directives and audits, for Joint Commission standards • Helped manage Comprehensive Emergency Management Plan by ensuring proper safety protocols and procedures were always adhered to • Analyzed data for the Director special construction projects and inspection reports to maintain costs and compliance • Helped manage audits for Plant Ops, Bio-Med, Security, Transport and Materials Management

Boca Raton, Fl

• Managed compliance projects for the Education Department to Joint Commission Standards• Created educational tools to promote clinical education through online safety courses• Helped market and fundraise for breast cancer "Go Pink" drives• Designed SimMan course to train clinical staff on how to use the technology effectively

Boca Raton, Fl

• Improved customer satisfaction and retention through order intervention and problem resolution• Managed large volume, high dollar supply delivery concerns for 5 Fortune 500 Corporations e.g. Pfizer, BD• Negotiated and facilitated faster delivery for custom product and essential repairs• Served as an intermediary between shop floor customers and 300 suppliers• Supported accounts in the US and Canadian offices

Nutritional Services At Broward General

• Implemented Net Menu Program, a program designed to maintain inventory for hospital dietary department and trained 3 users • Improved invoicing to satisfy clients and enhanced corporate financial reporting by transitioning from reconciliation billing to an exact payment method for the hospital• Facilitated ½ million-dollar transition to headquarter billing and coordinated financial closings• Acted as a liaison between HR and 5 ARAMARK employees

Deerfield Beach, Florida

Special Order Buyer• Helped achieve $80,000 savings goal• Saved $70,000 dollars by improving inventory use, re-balancing vendors • Assisted in training new hires and taught an expediting class to the department• Created a recycling effort for all office toner supplies• Responsible for all special orders for the Texas, Virginia, and Carolina regions• Used line point/order point and EOQ buying• Created company protocol for direct special order training, special order formsPromoted to Position

Deerfield Beach, Florida

• Maintained 100+ stocking vendor lines, 80+ branches in ten states• Helped complete special projects

• Improved customer satisfaction and retention through order intervention and problem resolution• Managed large volume, high dollar supply delivery concerns for 5 Fortune 500 Corporations• Negotiated and facilitated faster delivery for custom product and essential repairs• Served as an intermediary between shop floor customers and 300 suppliers

Master’S Degree, Health/Health Care Administration/Management, 3.8 Gpa

Activities and Societies: ACHE Student Member, GCHEG Member, Senator for CHESO (2016-2017), Events Coordinator for CHESO.

Masters Of Health Administration, 4.0 Gpa

Graduate Transient Study

Bachelor’S Degree, Health/Health Care Administration/Management, 3.6 Gpa

Activities and Societies: Member of the National Society of Collegiate Scholars, Honors Student, SAA Member, Kick Boxing, Self Defense.

Associate'S Degree, Health Administration, Cum Laude

Activities and Societies: Phi-Theta Kappa Honors Society Member, 2008 & 2009 Who's Who Among Professional Women, Star Team member, Tennis.

Associate'S Degree, General Studies, Cum Laude

Activities and Societies: Phi Theta Kappa Honors Society Member Deans List