Niccole Liriano Email & Phone Number

• Developed curriculum and learning materials to increase comprehension.• Utilized knowledge of industry best practices to improve upon existing training methods.• Demonstrated knowledge of varied learning modalities.• Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.• Developed and improved curricula, course formats and lesson presentations for diverse topics.• Implemented employee training programs to improve performance and productivity.• Instructed adult learners on topics such as presentation development, team leadership and business writing.• Learned Epic Cadence, Prelude and Referrals to support organizational needs.• Attended departmental meetings, providing feedback to enhance future performance.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.• Created agendas and communication materials for team meetings.• Collaborated with others to discuss new learning opportunities.• Developed communication deliverables in the form of Quick Start Guides, Newsflashes and FYI's.• Assessed development needs and gaps.• Classroom facilitation for technical application training.• Ability to research, organize, analyze, and synthesize data to support effective decision making• Established system workflows and processes for the organization.• Performed user support and training, maintenance, quality assurance, and system testing and evaluation.

Doral, Florida, United States

• Identified and communicated to management regarding areas needing additional training.• Evaluated and communicated trainee participation and performance in reports to management.• Trained employees on new software with minimum level of frustration and training friction.• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.• Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.• Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.• Assessed training needs, using employee surveys and interviews to gather data.• Designed and directed orientation and training programs to meet client needs.• Managed various training courses by developing curricula, instructions, documents and written tests.• Developed complete training programs and led training using expert learning techniques.• Documented training activities and changes to analyze program effectiveness.• Scheduled training sessions based on availability of classrooms, equipment and instructors.• Working closely with various leaders across the organization and having a full understanding of their training requirements.• Pioneered Rosetta Stone pilot program for employees (provided support for over 2,500 employees).• Facilitated soft skills training (Franklin Covey courses, Microsoft Office courses).• Designed training materials for Annual Compliance training.• Assist in the development of Annual Business Reviews.

Hialeah, Florida

Consulted the City of Hialeah Special Population Therapeutic program, to make changes to the program that would provide better outcomes for participants. For my project, my role as a consultant of the program was to assess, evaluate, plan and implement changes or additions to the current program. To assess, I had to view the current structure of the program, the curriculum they abide by, how they would address the everyday functioning of the program and assess the staff members. I would make documentation of everything I found would be essential to analyzing before making any changes to the program they have set in place. Evaluation of the program was then analyzed through the performance of surveys.

13965 Nw 67Th Avenue

• Welcoming patients and families.• Overseeing the daily activities of the center.• Coordinating the weekly activities of the center.• Employee scheduling.• Communicating with Long Term Care providers for payment and billing.• Serve as the liaison between the family and the facility.• Serve as the liaison between family and social workers.• Create policy and procedures.• Assist in training new employees/volunteers.• Provide community resources to families.• Coordinate "in house" guest speakers for the families and patients.• Assist in the annual health fair, hosted by the town of Miami Lakes.

•Provide health education on diabetes, hypertension and women’s health•Assist as translator for MD students•Provide blood work results to patients•Educate patients on what they can do to better their health

Miami/Fort Lauderdale Area

Hialeah, Florida

•Assist the nurses with collecting vitals (blood pressure, height, weight, family history, medications). •Collect physicians signature on medical referrals to specialists.•Answer phones and schedule appointments.•Assist with clerical/office duties such as chart filing and documentations.•Place blood samples in centrifuge and assist with sending the blood tubes to Labcorp and Quest Diagnostics.

Master Of Public Health (M.P.H.), Epidemiology

Activities and Societies: Public Health Student Association

Bachelor Of Science (B.S.), Exercise And Sport Science

Associate Of Arts - Aa, Biology, General

Activities and Societies: President, Biology Club Dean's list recipient