Nicco Leopando Email & Phone Number

Melbourne, Victoria, Australia

Australia

As an industry consultant in Apprenticeships and Traineeships, my primary responsibility is to advise and support businesses in identifying, attracting and retaining talented individuals for Apprenticeship and Traineeship positions. I collaborate closely with clients to understand their workforce needs, develop tailored recruitment strategies, and facilitate the selection process. By leveraging my expertise in Apprenticeship programs, Vocational training, and Industry-specific requirements, I play a pivotal role in connecting employers with skilled candidates, fostering workforce development, and driving organisational growth.

Australia

Australia

Australia

Working within the Enterprise Accounts Team to retain and grow client revenue streams within designated sales territory. Responsible for creating strong and profitable customer relationships for Optus Enterprise clients from initial proposal through to service implementation and ongoing account service management through:Driving high quality client experiences associated with billing accuracy and contractual obligations i.e. credits, tech funds, and sales order delivery.Implementation of all operational onboarding services for Optus and clients.Management of ongoing customer revenue including correct set up, billing and revenue accuracy.Responding across a dynamic and multi-layered product matrix and ensuring the correct contractual implementation of key lines of business including IT products and services, mobile, voice and data provisioning.Initiating billing requirements with clients at the Buy or Connect phase, consulting and accurately capturing billing and reporting requirements. Key accomplishments:- Maintaining the highest standard of internal service request fulfillments, in addition to high volume client email and phone enquiries.- Training and mentoring new Client Account Executives nationally.- Onboarding new Account Managers and Business Development Managers into the business by providing training of programs and processes.- Acting team leader and central point of contact for managing the national team of Client Account Executives national team.- Identifying a reoccurring billing error with a major client, resulting in $500K revenue boost.Rewards:- "Recognise Impact In The Moment" for onboarding new Business Development Managers to Optus systems and processes.- "TOFU" (Take Ownership & Follow Up) for always being available in driving the best customer impact.- “Collaborate With Purpose” for going above and beyond in correcting onboarding errors overlooked in a major client re-sign.

Melbourne, Australia

In addition to delivering the highest quality service implementation, account management and strong customer relationship building, I was responsible for servicing the largest client of the business, ANZ Bank, working with the SingTel Global Team to provide ANZ with a premium managed outsourced service. Was instrumental in driving 101% YTD revenue increase in FY19/20 on domestic and international sales pipeline and revenue growth.Spearheaded sales pipeline cadence meetings with each Account Manager through multiple lines of business, developed and presented detailed reporting to measure and track business targets across revenue, direct contribution margin, total contract proxy order margin, net adds and client experience. Monitored and mapped out individual product streams to highlight decline vs growth for FY19/20, driving 183% growth in proxy order margin, 121% growth in net adds, and 95% positive client experience.Managed contract negotiations for five 3rd party engineers working on various projects within ANZ, turning over $2M (2018 – 2019) in revenue from 2018 to 2019, plus team on-boarding, weekly timesheet approvals and monthly invoicing.

Melbourne, Australia

Spearheaded the account divestment of G.E. and its separate entities, Latitude and Element fleet within Optus Strategic and Optus Enterprise accounts.

Melbourne, Australia

In addition to delivering the highest quality service implementation and account management, I was the subject matter expert for creating strong and profitable customer relationships to win, grow and retain customer revenue streams within the $65M Victorian Government and Tasmanian Government portfolios.

Melbourne, Australia

- Delivered the highest quality service implementation via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.- Providing effortless customer experience by proactively communicating to the customers and Sales teams on any updates or changes to their account in a professional.- Working closely with sales and perform high-level value-added activities set out by the business.- Identify potential customer needs / opportunities to grow business

Melbourne, Australia

Post Graduate Degree, Primary And Secondary Education

Accelerated Post Graduate Studies focusing on Primary (Prep to grade 6) and secondary (year 7 to year 12) education.

Bachelor'S Degree, Bachelors Of Fine Arts And Multimedia (Cma)

Certificate Iii, Certificate Iii In Bookkeeping

Traineeship, Certificate Iii Business Administration