Niccolò Cingolani Email & Phone Number

Alphen Aan Den Rijn, South Holland, Netherlands

KEYWORDS: Order Management, Customer Management, Process Development, SAP, Power BIAs an Order Management Analyst for the Italian market at MGA Entertainment, I have managed end-to-end order processing, ensuring accurate pricing, and coordinating delivery strategies to meet customer demands. I have also overseen stock management, working closely with the finance department to resolve payment discrepancies and ensure timely invoicing. My role requires close collaboration with logistics, sales, and warehouse teams to align inventory levels with customer needs, minimizing stockouts and reducing returns.In 2023, I independently managed the order management function for the Italian market, driving significant improvements in efficiency and customer satisfaction. I successfully cleared a backlog of customer claims dating back to 2020, resolved outstanding issues related to credit notes and missing payments, and reduced product returns by 80%. Additionally, I improved communication and processes between departments by creating tracker files, sharing reports, and conducting regular meetings. My efforts in managing replenishment programs with major Italian supermarkets ensured product availability and on-time delivery, further enhancing our service quality.My technical expertise includes proficiency in SAP, Power BI, Excel, and other tools essential for efficient order management, now training on D365. I have also contributed to the professional development of my team by helping with training two colleagues on best practices.

Alphen Aan Den Rijn, South Holland, Netherlands

Assago, Milan Area, Italy

KEYWORDS: product management, marketing, sales, social media, training, survey co-creation, positioning, team working, tutoring, innovation.After a 6-month internship in the sales and marketing department, a contract as Junior Product Manager followed.I supported Festo’s Product Managers in their core activities such as seminars management, courses sales, and activities related. Therefore, I improved sales strategies according to specific targets and clients’ requests. In addition, I made product surveys, market, and marketing researches, positioning analysis, client mapping, competitor overview compared with regards to the products, the social media presence, and services offered by Festo Training & Consulting company.I went along with my colleagues in the Industry 4.0 events management, participating in training activities as a tutor, and attending operative meetings as an active participant. Creativity, ideas generation attitude, innovative approach to the market, and demanding client management are the issues I gained more from Festo working experience.

London, United Kingdom

KEYWORDS: team leadership and coordination, education, English language fluencyAs an Assistant Coordinator and Team Leader at the English Studio, I was responsible for managing the students' activities of the Summer school for their Young Learners Summer course.During this period I was responsible for managing a team of Group Leaders, comprising 5 people, and my main duties were:- Arranging and booking attractions for groups of up to 100 young learners a week.- Organising staff timetables.- Chairing staff meetings.- Organising evening events for children and parents.- Meeting with parents interested in sending their children the next summer, showing them everything about the English Studio school, buildings, programs, and activities.- Promote afternoon activities participation to both students and parents.

Assago, Milan Area, Italy

Activity related to the improvement and promotion of the Training and Consulting activities towards a present and potential customers database, identifying every demand in order to elaborate personalized offers. Support Festo Marketing team in promoting special events and specialized periodical magazines.

San Donato Milanese

Hand out Flyers, promotional steward at events and in-mall activities. Market research and interviews to a consumers panels about Beauty Trends, make-up habits, products preferences.

Master'S Degree, International Management

Multidisciplinary Master program in International Management, taught in English, that gives a deep theoretical understanding.

"Economics And Business Administration", Marketing Profile

Educational programme in Economics that covers all the essential disciplines from finance, macroeconomics and microeconomics to marketing.