At The Tourism Collective (formerly Tourism eSchool), our mission is to help build thriving local communities across Australia. We are a strategic partner for visitor economy teams across Australia, working cohesively with clients to develop evidenced based Tourism Plans, Destination Management Plans, and Destination Brand and Marketing Strategies, which are underpinned by a process of deep engagement with community and industry to ensure all strategic outcomes are co-created and are in the best interests of the local environment, people and the economy. We also craft and facilitate bespoke mentoring programs, workshops, and by speaking at industry events and conferences to build the capability of the industry to help deliver the outcomes of strategic planning outcomes. We are a family orientated small business with roots firmly planted in regional Australia. We value developing long-term partnerships with destinations, have a laser focus on delivering value, to our clients, this looks dedication, transparency, collaboration, trust and above all fun and friendship!

Self Employed Contractor managing, supervising and hosting promotional and travel events across Melbourne including roles as event manager, master of ceremonies, host and brand ambassador.

• Identifying and gaining new business across a wide range of areas including Universities, accommodations, and online.• Developing and maintaining relationships as well as servicing existing partners on a regular basis throughout the UK.• Ensuring that the call cycle is structured to achieve maximum sales growth.• Developing and delivering engaging presentations to direct consumers.• Extensive destination and product knowledge as well as maintaining intricate knowledge of competitors’ product range and marketing techniques.• Effectively managing assigned region including financial and budgetary reporting, data analysis, and record management.• Attending all networking, industry and consumer events and professionally representing the company.• Providing monthly reports on sales growth and activity.• Undertaking regular in-store and head office training with travel agents.

Role in Barcelona, Spain guiding walking tours of the city together with evening, flamenco and tapas tours.

Hosted clients on luxury Olympic Packages for worldwide Olympic Sponsors throughout the games.Escorted and guided high end clients to and from events as well as other luxury activities in London ensuring all expectations were exceeded.

Key role creating a brand new tour, developing the product, designing itineraries with research and communication content. Organised activities, accommodations, meals and travel schedules.Trained and managed the team of tour guides throughout the season. Promoted and marketed the new product and implemented the successful guiding of the tour establishing and managing supplier contacts, excursions for customers and contracts resulting in receiving an Outstanding Achievement Award at the end of the 2011 European season.

Managed and guided coach, sailing, walking and festival tours for a world class company for people from many nationalities gaining the highest levels of customer service skills developing a strong work ethic often working 80+ hour weeks with very little time "off duty". Together with delivering the best experience to my customers and gaining an extensive knowledge about many European countries history, culture languages we also managed the practical side of the tours using initiative to solve problems on a daily basis (i.e. individual client queries/complaints, change of itinerary or excursion, emergency scenarios such as hospitalization).

Working as the holiday representative for customers travelling to the destination with TUI Travel. Responsible for customers staying in 3-5 star hotels delivering the very best holiday experience delivering welcome meetings, answering queries, rectifying issues, sales and guiding excursions.