Nicolas Perez Email & Phone Number

Ottawa, Canada

- Managed multiple client infrastructure hosted on-premises running on different hardware (Cisco UCS, Dell, HP blade and rack servers) as well as in the cloud (Amazon AWS, Microsoft Azure).- Provided L3 and occasional L2 support on a wide range of enterprise technologies in client environments ranging from Windows to networking and storage infrastructure- Performed health checks, capacity planning, and best practices audits for various clients’ Active Directory, Exchange, VMware, and Hyper-V infrastructure. These lead to more work opportunities for the team such as implementation of other technologies that would better serve the clients- Developed Powershell scripts to further improve the workflow of doing tasks.such as PowerCLI scripts for generating VMware reports, QA checks, status checks of services, firewall and LB scripts, and other ad-hoc scripts for certain maintenance activities and projects- Worked on SCOM client environments to rectify current issues as well as some config that may cause issues in the future. Cleaned up redundant monitors and rules, fixed servers that are not reporting to SCOM, fine-tuned noisy monitors and rules that are reporting false positives- Provided basic networking support for some of our clients. This includes basic troubleshooting of L2/L3 network devices and doing routine checks of network equipment to ensure they are working optimally and are configured using industry best practices- Proactively investigated hardware alerts, coordinated with vendors and other support teams to make sure issues get resolved immediately and avoid outages- Wrote runbooks and other technical documentation for doing tasks in client environments. This made sure that everyone on the team can execute tasks on client environments that they’re not too familiar with- Wrote detailed and concise work notes on every ticket that I’ve worked on, enabling other members of the team to continue with the next steps even without a warm hand-off.

Mckinley Hill, Taguig

Part of the pioneer team of Wintel engineers formed to support the complex, growing, and globally-distributed Windows infrastructure of Ingram Micro. - Provided day-to-day support for Windows servers, resolving issues, identifying recurring incidents and taking action as needed. - Wrote Powershell scripts to reduce the time it takes us to complete the usual requests that we receive. - Participated in deep dive troubleshooting of issues, represented the Windows team in conference bridges, coordinated with other teams in resolving complex problems.- Supported a wide range of technologies aside from Windows, such as VMware vSphere, Cisco UCS, Citrix, Exchange and Lync.

Eastwood Quezon City

Started out as an all-in-one systems administrator and was later designated to be the lead engineer for the company’s IaaS and SaaS products.- Designed implemented, and managed enterprise technologies such as Active Directory, Unified Communications (Exchange and Lync), Private Cloud (Hyper-V with System Center Suite), Public Cloud (Amazon Web Services).- Managed internal and edge servers such as DNS, email gateways and reverse proxy servers.- Performed L1, L2, and L3 support including consulting tasks for clients. - Acted as Pre-Sales engineer and consultant for DataOne's Cloud and Data Center Services.- Performed daily routines in the data center such as server maintenance/troubleshooting, and network monitoring. - Developed Powershell scripts to automate tasks and reduce turnaround time for client requests.- Mentored and provided guidance to other less experienced engineers.

Bonifacio Global City

Configured the network and server infrastructure for start-up sister companies One Global Apps and Humble Mobile Applications Philippines.- Managed hardware and software requirements planning, sourcing and acquisition.- Assisted the management with Interfacing with vendors and service providers.- Installed and configured the companies’ main servers, consisting of a pair of Hyper-V servers in a failover cluster, which hosts the application server VMs for each company.- Evaluated various open source applications that will fulfill the client’s needs, and implemented the most appropriate solutions.- Configured the company network infrastructure using managed switches and hooked to a firewall and reverse proxy using pfSense.- Configured the file server appliance, as per client’s availability and performance requirements.- Configured security devices such as biometric door locks and CCTV cameras. - Prepared user manuals and other documentation at the end of the project.

Makati City

Managed the company’s network, servers, and IT systems. Composed mostly of free and open source technologies.- Lead and championed the implementation of the company’s first Active Directory infrastructure, which made assigning privileges and controlling access to certain company resources easier through the use of GPOs. Configured AD integration with the existing open source applications.- Planned, installed, and implemented an IT asset management and inventory system using GLPI, an open-source solution, which also includes a built-in ticketing system. Took care of customizing the application to fit our needs by modifying some of the code, installing community written plugins, and customizing the user interface.- Worked on the existing employee attendance tracking system, which was written in PHP, to add features and improve the user experience.- Developed an employee database system using PHP+MySQL for the HR department, which was later integrated with the attendance tracking system. - Performed troubleshooting and repair of hardware-related issues of workstations and perform hardware optimization and upgrades.- Was responsible for troubleshooting and resolving software-related problems for high-performance applications such as 3D modeling suite, 2D graphics applications, and game engine compatibility.