Nicole Ellis Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, California, Us

Operations Project Manager, Security (April 2022 - August 2023)• Vendor Management, Business Operations, Team Development, Project Management• Project Management implementing department and company initiatives with high level communication and presentation to senior leaders across the companyOffice Operations Manager (2019 - 2022)• Managed Bay Area office offices and team, including implementing customer service solution for global employee experience• Founding member of Business Continuity Team & Disaster Management during COVID-19 pandemic• Managed opening of new Cloudflare offices in San Francisco, San Jose, Austin TX, & London UK• Partnered with Security Team on Physical Security initiatives, such as Disaster Management• Procured an Integrated Workplace Management Software• Helped build Employee Experience programs for in-person and remote staff• Co-led Employee Resource Group projects and was interim lead for ERG Inclusion Council• Part-founder of Womenflare Presents CFTV video series• Unconscious Bias instructor for Learning & DevelopmentOffice Coordinator: 2018 - 2019•Rolled-out global employee access badging

San Francisco, California, Us

March 2018 - May 2018Temporary contract assignment with UCSF's TEP programDepartment: NeurosurgeryDecember 2017 - March 2018Temporary contract assignment with UCSF's TEP programDepartment: OB/GYNProgram on Reproductive Health and Environment (PRHE)Executive Assistant and administrative tasks for the Division Director and program.• Calendar management, booking travel, managing database, and preparing documents for grants

• Managed panel of 1900 appraisers across internal and third party vendor management platforms• Managed company Secretary of State filings in 50 states• Created processes and training guides for compliance, vendor management, and payment processing

San Francisco, Ca, Us

Helping build and improve the mission to transform the mortgage industry and take life's largest financial decision and make it simple.• Coordinating relationships with 50+ lenders, and vendors• Multi-level point-of-contact for clients and interested parties• Early duties involve coordinating office, and executive assistant role• Continually create and assist in new projects for different departments• Event planning and other employee engagement projects

San Francisco, California, Us

Duties and Responsibilities included:• Due diligence and approval of all new wholesale broker and appraiser applications for a mortgage lender. • Maintaining company exclusionary lists and performing research on excluded individuals.• Producing daily and weekly reports for sales and senior management.• Training and providing support to all new sales executives, managers and contractors.• Updating, creating and maintaining procedures for compliance as company expands to new states.Accomplishments included:• Learning and effectively implementing Visual Basic macro to streamline department tasks.• Quickly promoted to from Quality Control Administrator to Client Relations Coordinator within a year.• Documentation and tracking of licensing guidelines in each new state company becomes licensed in.• Creation and maintaining of department process and workflow guides.QUALITY CONTROL ADMINISTRATOR, July 2012 – May 2013

San Francisco, Ca, Us

Rem-X Contractor February 2011 to August 2011ACCOUNT REPRESENTATIVE, CONSUMER LENDING CALL CENTERDuties and Responsibilities include:• Met daily and monthly goals in management of defaulted Mortgage and Consumer products.• Assisted related lending departments, including researching and compiling reports for individual accounts.• Created monthly incentive programs to enhance employee engagement within two departments.• Tracked and reported daily incentive program progress to higher authority.• Educated customers about financial assistance products and government assistance for defaulted loans.• Applied thorough knowledge of SB1137 compliance and bank lending procedures.• Contacted/informed default account customers (grace period to 45 days delinquent).• Utilized professional customer service/interpersonal skills (via telephone) during payment collections.• Completed and documented an average of 15 accounts per hour.• Managed Mortgage and Equity accounts; managed personal lines-of-credit.• Educated customers on collection procedures and offer payment options and/or other assistance.Accomplishments include:• Incentive Award for perfect attendance during the last quarter of 2011.• Supervisor recognition for exemplary assistance in support of Independent Foreclosure Review.• Recognition for consistently outstanding monthly performance audits.• Represented Union Bank as a volunteer at the San Diego Crew Classic, March 2012.• Given responsibility for, and creative control of, departmental incentive program (May 2011-August 2011).• Keyboarding words-per-minute exceed 86.• Participate in bank sponsored charity events, including American Heart Association Walk and Arthritis Walk.• Scored 100% call accuracy on account documentation during the June audit-of-performance.

Boca Raton, Fl, Us

ADMINISTRATIVE ASSISTANT/MANAGER, December 2009–January 2011CONCIERGE, September 2008–December 2009Duties and Responsibilities included:• Managed and documented payroll functions for more than 100 employees.• Acted as primary liaison to General Manager and parent company.• Trained and provided guidance for new employees and new management.• Controlled and processed all staff and administrative HR-related paperwork.• Resolved customer concerns and customer relations issues at the second tier.• Researched, documented, and recorded all refund requests and bank charge-backs.• Supervised company cash-handling (e.g. document/confirm opening/closing balances of cash drawers).• Supervised and assisted all areas of opening new locations in Illinois and California.Accomplishments included:• Rapidly promoted to Administrative Assistant/Manager from Concierge position.• Selected as lead contact and information liaison [to corporate] during company buy-out and changeover(Village Roadshow LLC to iPic Entertainment LLC).• Maintained a high volume of gift certificate sales to exceed company goals.

Duties and Responsibilities included:• Operated 35MM Century Projector with Simplex film (e.g. threading, reel transfer, maintenance).• Sold tickets, gift certificates, and concession.• Performed daily operational cash-handling (including opening/closing cash drawer accounting).• Accounted for cash receipts; prepared receipts for nightly bank deposits.• Managed and trained all new staff.• Resolved all customer-relations and public relations concerns/ issues.Accomplishments included:• Appointed lead employee for incentive projects (recognized for exemplary sense-of-responsibility).• Selected to be responsible for and complete monthly inventory.• Developed and wrote cinema maintenance procedures.