Christina Maclean Email & Phone Number

Remote

I am a business professional, who has been directing Programs of Work, covering operation, tactical and strategic projects for global corporations, and am now focusing my skills on Oracle NetSuite. As a Project delivery manager my responsibilities include: defining and managing priorities against the available capacity of my team, negotiating with internal and external stakeholders, assisting with presales, creating a collaborative, innovative and efficient working culture, optimising processes and team productivity.With over 40 years of operational, leadership and consulting experience, I have worked across a broad range of sectors for leading Australian and international companies with diverse first-hand experience ranging from executive to back office. My background qualifications include Accounting, Program/Project Management, Organistional Change Management, Current and Strategic Business Analysis across multi-industries.I carry a Cert IV in Training & Assessment in Australia, Microsoft Certifications in Navision & Microsoft CRM, and Training Certs from numerous other ERP, CRM and HCM applications and BI Tools.

Australia

I am a business professional, who has been directing Programs of Work, covering operation, tactical and strategic projects for global corporations, and am now focusing my skills on Organisational Change Management Roles for ERP solutions in Australia. With over 35 years of operational, leadership and consulting experience, I have worked across a broad range of sectors for leading Australian and international companies with diverse first-hand experience ranging from executive to back office. Recently I have been working with MS365 F&O, HR, CRM however, my experience encompasses implementing and managing ERP, CRM, HR and Payroll solutions in the USA, Australia, and New Zealand. My background qualifications include Accounting, Program/Project Management, Organistional Change Management, Current and Strategic Business Analysis across multi-industries including Hospitals, Aged & Health Care, Banking, Manufacturing, Hospitality, Retail and Professional Services.I hold a bachelor’s degree in business with a concentration in Accounting, a Cert IV in Training & Assessment in Australia, Microsoft Certifications in Navision & Microsoft CRM, and Training Certs from numerous other ERP, CRM and HCM applications and BI ToolsI am currently an advisor to the Organisational Change Manager at Integria Healthcare and have been selected to be the independent authority conducting their Post Implementation review after the successful implementation of an eighteen-month program of work covering all areas of the business and multiple systems.

Bundaberg, Queensland, Australia

As Consulting Manager Christina wore multiple hats from initiating and implementing staff catch-ups and reviews, to developing and mentoring staff in soft skills and assisting with their employee development. Additional tasks include:• Developing work plans via resourcing and coordinating additional work and team efforts through multiple requests for staff time on projects, support, pre – sales and internal IP.• Communicating with clients to manage expectations and assist to develop solutions for complex client situations to meet goals and objectives of both the business and the client.• Offer project management mentoring on contract compliance services and internal control reviews.• Gathering data to analyze, interpret and formulate conclusions and suggestions for Senior management on forecast and actuals for revenue targets and budget.• Assisting Sales with Work Orders and Statements of Work.• Working with Pillar Manager and HR on recruitment, interviewing candidates and making recommendations.• Monitoring and managing consultants certifications to ensure Microsoft Partner status is kept.

Bundaberg, Queensland

People: making sure the right people do the right things, at the right time• provides leadership and vision, motivation, removing roadblocks, coaching and inspiring the team to do their best work.• works closely with the F5 resources and client PM to provide oversight and ensure momentum is being maintained to meet timelines• ensures proper project process is followed throughout the project lifecycle and facilitates quality control• liaise with client and ensure that expectations are understood and managedGovernance: making sure there are no surprises• managing risk • ensure escalations are addressed and results achieved• provide accurate and timely communications • manage potential changes to scope using agreed change control process • tracking and managing budget and timings • ensuring continuous oversight and assurance that the project’s progress is tracked and reported properly to the appropriate peopleQuality: total quality management is a journey, not a destination• assisting with agile methodology development to provide value to our customers• providing support in use of Dev Ops for MSD365 for both clients and co-workers• developing training for MS Project Online for use with both Dev Ops and standalone using Agile functionality• ensuring support with both people and artefacts to ensure quality for clients and internal customers

• Managed the Program of Work consisting of operational, strategic and tactical projects for the corporate payroll shared services division.• Negotiated vendor contracts, analysed data, and developed process change management for the delivery of new biometric technology to electronically capture employee time across 4 divisions, 3 countries and 30,000 employees via telephony platform utilising voice verification and mini kiosk model.• Implemented Phase 1 of automated time capture into the cleaning division and liaised with SAP project team for the integration of automated time capture into the new SAP environment. Developed training documents and programs for managers and end users. All resulting in weekly payroll savings due to reduction in manual pays due human error; elimination of time theft through capture of actual time; and reallocation of staff due to automation from paper based dated data entry to electronic data transfer.• Documented and designed new operational processes crossing both departmental and divisional sectors to improve the ability of the payroll operations to respond to change in industrial instruments resulting in the elimination of back log configuration in payroll systems, streamlining of processes, and a reduction in back pay requirements and union actions.• Consolidated multiple payroll systems acquired through business acquisitions into corporate systems allowing a more effective and consolidated approach to financial reporting and simplifying payroll operations.• Managed infrastructure, system and application upgrades as related to Payroll System.

• Created and managed Project Governance for the Program of Work consisting of 6 project streams. .• Designed and configured Program/Project budgeting, forecasting and tracking tools for both P&L and Cashflow • Negotiated vendor contracts for both licensing & implementation services.• Recruited and hired additional program/project team members as required• Create, advise and present recommendations on business changes and requirements to the Executive Steering Committee. • Present weekly reports to Executive Steering Committee and provide monthly written reports for the Board of Directors• Monitor and maintain finances including: budgets and forecasts; invoicing; authorization for additional contractor and casual labour ; vendor estimates;internal salary re-allocation; analysis and reporting.• Assisted Corporate Risk Consultant with the development of Project chapter of Corporate Risk Policy

• Developed and managed project compliancy processes for the Professional Services Business. Created and assisted in the creation of the PMO office including forms, templates, processes and multiple project methodologies. Analysed and maintained Project and Estimate Dashboards for the business.• Engaged with sales in the provision of all services estimates, Letters of Intent, Statements of Work and conducting Fixed Price Project scoping exercises • Monitored Professional Service financial operations functions including revenue forecasting, debtors, work in progress, and project financials. Reviewed and validated P & L reports and provided information for monthly Professional Service reports, KPI metrics, and business health check.• Optimized Professional Services resource utilisation across Australia and New Zealand raising overall utilisation from 79% average to 92% globally •Increased forecasting accuracy to within 10% by creating forecasting tools. Managed multiple internal projects which improved operational systems for Professional Services. Redefined integration processes between Professional Services and the corporate global entities by facilitating and developing strong interdepartmental relationships. Reduced WIP by 10% by redeveloping the professional service monitoring and reporting of fixed price projects.• Assisted in the development of corporate budgets for 2007/08 , in addition managed several other corporate projects including Remuneration Review, and Bonus Assessments.Senior Consultant – HRMS/Payroll• Implemented Payroll, Time and Attendance, HR, and HR Self-Service for organisations including RSL Care, Credit Corp, and The Brooklyn Group.• Developed and gave customised training to clients such as RSL Care, Spotless, Chamber of Commerce and Industry and Melbourne Correctional Centre.