Nice Poloni Email & Phone Number

I am a professional with solid experience in implementing, configuring, and automating customer service tools, particularly Movidesk and Zendesk. My background includes customer support and problem/incident investigation, leveraging tools such as Grafana, Postman, MongoDB, and Jira for analysis and escalation to engineering teams. I take a cross-functional approach, collaborating with various departments to ensure efficient and integrated solutions.With a strong foundation in Leadership and People Management, combined with expertise in Process Management, I currently work as a Support Coordinator. My focus is on delivering exceptional customer service, fostering continuous team development, and implementing sustainable improvements in internal processes.My leadership style is participative, encouraging knowledge sharing and collaborative growth. I am driven by process optimization, efficient problem-solving, and promoting creativity, always aiming to exceed expectations and achieve meaningful results for the organization.I believe success comes from the synergy between well-structured teams and management that inspires innovation and commitment.Whether it’s through tool implementation, people development, or process optimization, I am committed to delivering quality in every aspect of my work.