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Nic Erickson is listed as Operations Executive: Change Management • M&A • Strategic Planning • Leadership Development ➢ Motivating teams to maximize productivity and the bottom line through clear vision, best-in-class practices, and alignment at ChartSpan Medical Technologies, a company with 104 employees, based in Nashville Metropolitan Area, United States, United States. AeroLeads shows a work email signal at anthem.com and a matched LinkedIn profile for Nic Erickson.
Nic Erickson previously worked as Vice President, Engagement & Clinical Operations at Chartspan Medical Technologies and Vice President, CareMore & Aspire Call Center Operations / Director, Service Operations at Elevance Health. Nic Erickson holds Master Of Business Administration from University Of Phoenix.
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AeroLeads found 1 current-domain work email signal for Nic Erickson. Compare company email patterns before reaching out.
As a seasoned operations leader, I thrive on driving strategic planning and business growth by identifying and capitalizing on growth initiatives. My journey has been marked by building collaborative relationships across functions and with external stakeholders, ensuring clear communication and alignment. I believe in a servant leadership approach, fostering a supportive and continuous learning environment that generates trust, accountability, and results.At ChartSpan Medical Technologies, I was recruited to oversee the Engagement and Clinical Operations teams. Reporting directly to the CEO, I quickly earned an expanded role, essentially functioning as the de facto COO. My scope spans all operations, supporting over 300 associates across multiple divisions. By creating and implementing strategic plans, I’ve helped scale the business to profitability, achieving key performance indicators. Within 18 months, I increased annual recurring revenue (ARR) by 100% through process improvements and a new commission structure. I also deployed a new clinical model that improved productivity and margins while enhancing patient care.Prior to this role, I was with Elevance Health, where I held several leadership positions. As Vice President of CareMore and Aspire Call Center Operations, I managed a team of over 750 associates, providing centralized support for various healthcare services. I spearheaded a telephony upgrade that impacted 150 agents and implemented a third-party call center for non-patient interactions, significantly reducing costs. As Director of Central Operations, I introduced career development programs and overhauled compensation structures, resulting in a high-performance culture and significant cost savings.I hold an MBA from the University of Phoenix and a Bachelor’s Degree in Business from Arizona State University. My passion for continuous improvement and operational excellence, coupled with a strong commitment to my teams, has defined my career. Whether implementing AI technology to enhance patient experience or negotiating multimillion-dollar deals, my focus remains on driving value and fostering a culture of innovation and collaboration.
Listed skills include Software Documentation, Call Center, Troubleshooting, Process Improvement, and 19 others.
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A career timeline built from the work history available for this profile.
United States
Reporting directly to the CEO, I was recruited to oversee the Engagement and Clinical Operations teams, quickly expanding my role to serve as the de facto COO. I manage all operations, supporting over 300 associates across multiple divisions, focusing on scaling the business to profitability and achieving key performance indicators. By creating short- and.
Nashville Metropolitan Area
I was tapped to oversee both the CareMore and Aspire Health Operations teams. I served as a fourth-line leader for an inclusive team of 750+ associates across six departments, collectively providing centralized support for clinics, virtual care, and in-home care. My focus spanned engagement, route optimization, CMS telephonic audits, medical records.
Nashville, Tennessee
When I first joined Aspire as a third-line leader, I managed a team of over 100 people, delivering crucial telephonic support across clinics, virtual care, and in-home care. This role expanded in scope following Aspire’s acquisition by Anthem, Inc. in 2018. I spearheaded initiatives that reduced costs by approximately $1 million and significantly increased.
Oconomowoc, Wisconsin, United States
I leveraged my operations experience to provide insight and recommendations to 2 primary clients within the healthcare space.
Scottsdale
In 2013, I was promoted as a second-line leader of a team that planned and assigned the workload for 1,000+ field resources. I developed key relationships and improved interdepartmental communication while establishing standard operating procedures (SOPs) for cross-functional work and aligning company and client goals.While in this role, I drove several.
Scottsdale, Arizona, United States
I created reporting in Tableau, Excel, and Access for account managers and upper management, including executives. Through geographic analysis of customer locations, I identified areas for staffing that led to 25% increase in revenues, exceeding $1.5 million.
Phoenix, Arizona, United States
I led a team of 20 in collections and website/server diagnostics while developing and maintaining monthly and annual training for 150+ employees. Additionally, I created monthly, quarterly, and yearly forecasts for upper management to properly measure call center staffing needs. I analyzed monthly team profitability vs. cost to evaluate each team member.
Other employees you can reach at chartspan.com. View company contacts for 104 employees →
Deon Rhodes
Colleague at Chartspan Medical Technologies
Greenville-Spartanburg-Anderson, South Carolina Area, United States
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Michael Garland
Colleague at Chartspan Medical Technologies
Knoxville, Tennessee, United States, United States
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Stacy Seago
Colleague at Chartspan Medical Technologies
Defuniak Springs, Florida, United States, United States
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Nikelia Hatten
Colleague at Chartspan Medical Technologies
Athens, Georgia, United States, United States
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Catherine-Ann Marlow
Colleague at Chartspan Medical Technologies
Greenville-Spartanburg-Anderson, South Carolina Area, United States
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Hallie Mazzeo
Colleague at Chartspan Medical Technologies
Greenville-Spartanburg-Anderson, South Carolina Area, United States
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Ma Lourdes Yu
Colleague at Chartspan Medical Technologies
Livingston, Texas, United States, United States
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Victoria Stovall
Colleague at Chartspan Medical Technologies
Greenville, South Carolina, United States, United States
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Lona Peters
Colleague at Chartspan Medical Technologies
Lockesburg, Arkansas, United States, United States
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Amanda Jones
Colleague at Chartspan Medical Technologies
Greer, South Carolina, United States, United States
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Quick answers generated from the profile data available on this page.
Nic Erickson works for ChartSpan Medical Technologies.
Nic Erickson is listed as Operations Executive: Change Management • M&A • Strategic Planning • Leadership Development ➢ Motivating teams to maximize productivity and the bottom line through clear vision, best-in-class practices, and alignment at ChartSpan Medical Technologies.
AeroLeads has found 1 work email signal at @anthem.com for Nic Erickson at ChartSpan Medical Technologies.
Nic Erickson is based in Nashville Metropolitan Area, United States, United States while working with ChartSpan Medical Technologies.
Nic Erickson has worked for Chartspan Medical Technologies, Elevance Health, Erickson Consulting, Matrix Medical Network, and Ipower.
Nic Erickson's colleagues at ChartSpan Medical Technologies include Deon Rhodes, Michael Garland, Stacy Seago, Nikelia Hatten, and Catherine-Ann Marlow.
You can use AeroLeads to view verified contact signals for Nic Erickson at ChartSpan Medical Technologies, including work email, phone, and LinkedIn data when available.
Nic Erickson holds Master Of Business Administration from University Of Phoenix.
Nic Erickson is listed with skills including Software Documentation, Call Center, Troubleshooting, Process Improvement, Team Leadership, Analytics, Operations Management, and Leadership.
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