I’m your ultimate advocate and problem solver. I have the natural ability to build trusted relationships, listen for clients’ pain points while implementing processes to create a better customer experience. For the past twelve years, I have worked in a customer facing role at the Department of Social Services. I genuinely enjoy helping others achieve success in their lives and transforming communities where people can grow, thrive and create healthier foundations for themselves and future generations. As a social worker, I get to work with families who are often in crisis, overcome difficulties by steering them in the direction of resources and gaining more control over their lives. It is truly a privilege to witness people’s strength in pursuit of better opportunities. - Customer Support and customer experience.- Dynamic problem solving: I have excelled in fast-paced environments where you have to be agile and proactive. - Written and verbal communications: In fast-paced and collaborative environments, we have to communicate clearly and directly. - Building a positive employee climate: I've mentored and coached employees in the spirit of creating and engaging workplace. - Tech savvy: I love learning about new technology and using different platforms to enable a positive customer experience.