Nichola Wilson Email & Phone Number

• My primary focus and workstream within this project centered on ensuring compliance with a Mastercard scheme mandate and leveraging my extensive experience in digital wallet delivery for UK card issuers.
• Developed high- and medium-level requirement sets from third-party documentation and business engagement, categorising them using MOSCOW ratings.
• Conducted detailed analysis for TS2, Auth, Fraud, and Token configuration, ensuring robust security and functionality.
• Mapped out the communications journey across registration and post-registration phases, enhancing customer experience.
• Supported and analysed client contract and issuer guideline reviews, ensuring compliance and alignment with industry standards.
• Provided analysis and consultancy for new MI and reporting capabilities, delivering actionable insights for business improvement.

• In my capacity as a Business Analyst with Virgin Money, I played a pivotal role in pioneering the development of a state-of-the-art Digital Wallet, leveraging the existing TS2 card issuing platform, drawing upon my.
• Collaborated closely with Product Owners to prioritise requirements, ensuring alignment with budgetary constraints and timelines.
• Utilised Miro for meticulously mapping out hybrid customer journey and data flows, setting the stage for product enhancement.
• Worked hand-in-hand with UX/UI teams, translating the mapped journeys into tangible screen designs that enhance user experience.
• Ensured adherence to industry regulations and scheme compliance, underscoring the wallet's credibility and trustworthiness.
• Addressed the inefficiencies of the existing Experian platform concerning Instant Issuance. Collaborated with Architecture to strategise efficient re-platforming, analysing three diverse proposals to achieve optimal.

York, England, United Kingdom

Act as a business consultant to clients, supporting requirements definition and providing first-class solutions.As a specialist, I had to lead by example, ensuring that the correct processes were followed and that I was available to continually support team members whilst carrying out day to day tasks. I had a very visible role especially when supporting.